Customer Service Officer - with at least 2 years of experienceShore 360

Description
Roles and Responsibilities
The Customer Service Officers purpose is to provide assistance to the sales and procurement departments. Responsibilities will include customer communications, sales & product support and administration and working as part of a close team environment.
KEY RESPONSIBILITIES AND DELIVERABLES
- Provide a first class service in answering and redirecting phone calls professionally and promptly between 8 am and 5 pm Brisbane time
- Handle and respond to consumer or customer product enquiries or complaints within agreed guidelines or escalate as appropriate
- Process non Electronic Data Interchange customer orders within agreed processing times. Release EDI orders and deal with non compliance issues
- Effectively manage backorders and other order administrative requirements
- Provide support to the Sales team with the preparation of customer product submissions; customer powerpoint presentations and any other administrative requirements
- Purchase Order Deliveries. Obtain POD's for customer orders as required
- Customer Submission documents. Support the sales team by preparing customer submission forms. This entails completing detailed information requests on all new products
- New Customer Projects. Support the sales team in following up with the Product Delivery Team on the status of new projects or new products
- General Administration. Support the sales team with various sales related administrative requirements, - presentations and research activities as required
- Any other tasks as required
Required Experience
- Customer relations or Sales support
A Successful Candidate must have
- Exceptional English language skills with the ability to handle verbal and written activities in a professional and courteous manner. An English dialect appropriate for the Australian market is mandatory
- Strong attention to detail with the ability to methodically ensure all aspects of a broad range of daily tasks are methodically and accurately executed
- Ability to analyse complex data and work out the most effective solutions to meet deliverables within the role
- Ability to plan, coordinate and manage the execution of allocated deliverables within agreed timelines to consistently deliver on our customer pledge
- Ability to take ownership of outcomes required to ensure a high-quality result
- Personal awareness, confidence and organisation to manage personal work output to deliver effectively and efficiently on assigned projects
- Ability to generate high levels of energy with a focus on results and success
- Ability to work in teams and influence outcomes through excellent communication, persuasion and negotiation skills both verbal and written
- Ability to seek clarity from complex or ambiguous requirements with a flexible approach to changing situations and priorities
- Learning mindset. Open to continual learning and personal development in pursuit of excellence
Proficient with
- Microsoft Excel and Outlook
- Enterprise Resource Planning software
- Microsoft AX
Experience Advantage
- Qualifications relevant to the role is an advantage
Perks
- Free barista-style coffee
- Free parking and jeepney services
- Great culture
- Highly engaged team
- Challenging role
- Fun and family-oriented working environment
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: No
Availability for change of residence: No

Pampanga, Central Luzon ·  Today, 03:43 PM
Work type
Full Time