Customer Service for airline travel (non-voice)Torch Solutions

We are currently hiring Customer Service Representatives for our Non-Voice team, specialized in Airline Travel. As a Customer Service Representative for Airline Travel, you will handle customer inquiries and provide support related to airline bookings, reservations, and other travel-related concerns.
Responsibilities:
Assist customers in making airline reservations and bookings
Handle customer inquiries and provide accurate information regarding flight schedules, fares, and travel policies
Resolve customer issues and concerns in a timely and professional manner
Process customer requests for ticket changes, refunds, and cancellations
Ensure high levels of customer satisfaction through excellent service delivery
Maintain detailed and accurate records of customer interactions
Qualifications:
Good to excellent communication skills
At least HS/SHS graduate
Non-voice account
Multi Chat Assessment and Writing email must be completed
Preferably with CCE but not required
Summary of role requirements:
Flexible hours available
No experience required for this role
Working rights required for this role