Customer Service associateBosch Group

Company Description
Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions provides and optimizes business processes for our customers.
Job Description
* Take responsibility: process orders, inquiries and claims. Order management/ Tracking inquiry
* Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
* Conscientious coordination: Keep customer updated of case status and resolution times
Qualifications
* Personality: team player, pleasant disposition and strong customer service attitude, pro-active, positive "can do" attitude
* Knowledge and experience: 1-2 years' experience in customer service
* Working practice: strong attention to details, quality-conscious and results-driven
* Languages: Business English
* Education: Bachelor's degree in any field
* Schedule: Day shift, amenable to work on-site
Additional Information
Kindly attach your resume in your application. Only shortlisted candidates will be contacted.