Customer Service associate - l1 (power tools)Bosch

Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.Job Description
Follow up customer calls
Respond to customer's email inquiries in a timely manner
Process orders, forms, and claims
Provide product and service information to customers
Manage and update customer databases
Data processing and maintaining accurate Customer and Material Master Data
Management of B2B system updates and processing uploads
Research required information using available resources
Manage and resolve customer complaints
Qualifications
1 year of customer service associate experience
Excellent in speaking and writing (English)
Attention to details and accuracy
Good interpersonal skills & ability to work with diverse environment
Team Player
Amenable to work in a morning shift
Present a positive attitude & accept constructive feedback
Client oriented
Knowledge in SAP system is a plus
Basic to advance MS application skills (Excel, Word, Outlook)
Amenable to work onsite and to start asap
Additional InformationKindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.Recruitment Process: Online English Exam > Joint Interview with HR & Operations
Bosch

Taguig City, Metro Manila
Permanent
Full-time