Customer Service associate (chat & voice)Continuum Global Solutions

Do you have strong command of the English language? Are you looking for a promising career with a global call center organization? We are hiring Customer Service Associates in Cebu for inbound voice & chat openings! For this work from home position, you will need high speed internet and we will provide and deliver all other required equipment. We offer virtual paid training, competitive wages, benefits, and more! Interested? Apply Now to Speak with a Recruiter!
RESPONSIBILITIES:
Responds to telephone, email, or chat inquiries from customers, using standard scripts and procedures
Gathers information, researches concerns, and provides resolution
Informs customers about available services and assesses customer needs
Prepares standard reports to track workload, response time and quality of input
TECHNICAL REQUIREMENTS:
10+ MBps download speed (NON-NEGOTIABLE)
Stable internet connection with the ability to create a wired connection
Background noise and distraction free
Currently residing in Metro Cebu
QUALIFICATIONS:
High School graduate
6+ months of BPO experience
Should have excellent English communications skills
Must be willing to work US Hours (overnight shift) + holidays & weekends
Customer Focused Personality
PERKS:
Competitive compensation package plus performance-based incentive
HMO coverage
Life Insurance upon joining
5 Days paid Emergency Leave
12 Days paid Vacation Leave
12 Days paid Sick Leave
State of the art facilities & good work environment
Work-Life Balance
About Continuum Global Solutions, LLC
Continuum Global Solutions' customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to [Protected Info].
Continuum Global Solutions

Cebu
Permanent
Full-time