Customer Service AssistantSmartgroup Global Services Inc.

The Company
 
Smartbag is a leading provider of online retail packaging services in Australia. Headquartered in Sydney Australia with warehouses in Sydney, Melbourne and Adelaide. Smartbag is rapidly expanding and needs more staff.
 
 
The Position and Tasks
 
We are seeking an experienced and highly skilled Customer Support Assistant for a permanent home-based position in Cebu. The successful candidate will manage a med to high volume of customer enquiries to ensure a satisfactory outcome for our customers.
 
 
Qualifications:
Must have minimum 2 years working in customer service role or BPO
Experience in Warehouse, Retail and CRM systems
Experience and love for customer support
Can work with minimum supervision and be trusted to get the job done
Values hard work, integrity and has a strong sense of customer support
Able to deal with many customers at once
Manage unhappy customers and turn them into advocates
Must Have:
Excellent command of english in both oral and written
Strong communication skills
Extensive knowledge of Microsoft Office (Word, Excel, outlook)
Confident conversing on the phone with clear and confident phone manner
Must be able to work from home in a quiet and interruption free environment
Must have your own working computer to powerful enough to maintain our software. Software, anti virus and licences will be provided.
Must have good stable internet and electricity
You will be required to create a separate account on your computer dedicated to work.
Responsibilities:
Managing customer enquires
Managing customer satisfaction
Managing customer deliveries to ensure timely receipt of goods.
Following up late goods with freight company and provide ongoing updates to the customer
Answering customer email enquires in a positive and empathic way to ensure prompt resolution of outcome
Calling and/or emailing customers to update them on their orders
Answering the phone and dealing with customer enquiries
Checking delivery reports and deal with any late orders
Communicating customer feedback to management and change processes to ensure customer satisfaction is high
Processing customer orders
Sending orders to suppliers
 
 
Why Should You Apply?
 
Smartbag is a fast-growing company! Not only will you get the opportunity to learn and grow alongside our company, you will also get these benefits, and more:
Top pay based on expertise and experience up to PHP40K for the right candidate
Holiday pay, plus 13th Month Pay
Australian Public Holidays (9 days)
Corporate and relaxed but professional work environment
Work from home 5 days a week and escape the transport stress
Balance family and work with an understanding management team that would truly care about you
Sick leave plus family leave
Fun Christmas and mid year outings
Daytime shift only between 7:00 am and 3:00 pm. Mondays to Fridays. Fixed days off.
1-hour lunch
Training and support will be provided for the successful candidate. For the first 6 months you will work with and report to the managers to help you be more comfortable with the role. 
 
And as Smartbag continues to grow, you will also get the opportunity to move up the career ladder and learn. You will not be stagnant here!
 
Apply now! A negotiable and generous compensation package awaits the right applicant.