Customer Service AssistantWestern Visayas

JOB OBJECTIVE:
Responsible for all post-sales support and basic customer service coordinating duties to ensure requests are covered or completed with specific customer service instruction and time guidelines. Handle service request in manner which minimizes customer impact.
 
 
DUTIES AND RESPONSIBILITIES:
 
DAILY:
 
1.    Answer all telephone calls and assist clients problem. Refer to Engineering department for client’s problems.
2.    Prepares and releases service work order to engineers.
3.    Prepares Sales Order for services and consumables.
4.    Encodes and files service work order upon completion of work of engineers.
5.    Prepares service proposal for the clients and forward to supervisor or Manager for approval.
6.    Logs all sales order from marketing department in the S.O. summary monitoring/report.
7.    Maintains systematic filing of documents like SWO, SO, RR, DR, etc.
8.    Confirms, prepares and emails daily service activities of internal and external clients. Email schedule to Logistics, Finance and Technology departments.
9.    Monitors all service work order.
10.  Monitors units under maintenance agreement.
11.  Monitors service status of defective units with Technology Department.
12.  Coordinates with Engineering for technical assistance.
13.  Coordinates service support schedules with clients.
14.  Prepares necessary CSD documents such as requisition, Delivery receipts, gate pass, travel requests, pull-out requests (POR), etc.
15.  Informs CSD Manager/Officer of pending jobs or any unattended calls.
16.  Monitors all under warranty units (3 phase) for preventive maintenance
17.  Ensures cleanliness and orderliness in the workplace while helping in the maintenance and observance of maximum security set by the company.
 
 
WEEKLY:
 
1.    Prepares CSD office supplies requisition.
2.    Coordinates work permits requests from clients.
 
 
PERIODIC: (Monthly, Quarterly, Yearly)
 
1.    Coordinates clients if for preventive maintenance schedule.
2.    Prepares MA billing request SO preparation.
3.    Prepares Sales Order for Maintenance Agreement.
4.    Updates MA enrollees.
5.    Prepares spare parts report on MA.
6.    Informs CSD manager/supervisor on expiring MA contracts.
7.    Checks all telephone calls on billing statement for accounting department.
8.    Prepares MBTC quarterly reports. Forward to superior for signature.
9.    Performs other tasks as may be assigned from time to time.
 
POSITION QUALIFICATION:
 
 
Education
 
Bachelor’s Degree in Business Administration, Commerce, Marketing or any related course.
 
 
Experience:
 
One to two years related experience and/or training; or equivalent combination of education and experience.
 
 
 
·         Submit/email soft copy of updated/latest/comprehensive cv/resume in Word or PDF file with NCR Address via [email protected]
 
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