CUSTOMER SERVICE ASSISTANT (non-voice)Pacific Sea BPO Services, Inc.

Why work for PSP?
With 13 years of experience in the BPO industry in the Philippines; PSP is a great place to not only start your professional career, but also a place where experience matters.
What PSP can offer YOU is an opportunity to work in a multi-national company with 450 staff from different countries around Asia.​
Benefits of being an employee:
Probation Increment subject for KPI performance
Bonus payout twice a year subject to KPI metrics
Life, Accidental, and Medical Insurance Coverage
HMO upon regularization
Medicine Reimbursement
Birthday Treat
Subsidized Gym Membership
Job Responsible:
Handles all members' queries/complaints via Live Chat, social media and other company communication tools in the specific language market.
Perform telemarketing or call to establish good relationship with existing and new member
Promotes products and provide quality services to achieve market dominance;
Identify clients with specific needs and forward their concerns to the appropriate department, supervisor or manager.
Monitor members reactions and competitors activities through daily/weekly reports and submit to immediate superior;
Assist the marketing team to disseminate promotion information, persuade members to participate and encourage higher activities via live chats / phone or email communication process
Job Requirements:
Must possess at least a Bachelor's/College Degree in any field
Must be open to working shifts (7.00 am - 3.00 pm; 2.00 pm - 11.00 pm; 10.00 pm - 7.00 am)
Must be computer literate
Conversational English skills is needed
Ability to understand and communication in other languages will be advantageous
Pleasant personality and service oriented
Able to handle demanding customers professionally
Able to handle work pressure
Summary of role requirements:
Flexible hours available
1 year of relevant work experience required for this role
Working rights required for this role
Expected start date for role: 06 February 2024