Customer Service and collections representative - remoteACHIEVE TEST PREP

Achieve Test Prep is currently seeking several Customer Service and Collections Representatives to be part of an energetic and positive team of committed professionals dedicated to assisting customers. Employees are expected to provide a high level of Customer Service in an online environment, upsell courses when needed, and positively represent the Achieve Test Prep brand.
Responsibilities
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-Analyzing, interpreting and communicating financial information
-Answering incoming questions from customers with questions about program, courses and financial options
-Making outbound calls to customers to deal with account information (transcript reviews, financial options, course additions/removals)
Desired Skills and Experience
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-Must be able to write and speak fluent English
-High School Diploma (graduate) or 1-3 years of conclusive experience
-Location - Homebased outside USA
-Full-time position with a set schedule. Scheduled shifts available: Monday through Friday 8 am - 5 pm Eastern Time, 9 am - 6 pm Eastern Time, 11 am - 9 pm Eastern Time or 12 pm (noon) - 9 pm Eastern Time
-Customer focus
-Attention to detail
-Sales and retention experience is a plus
Why Work for Achieve Test Prep?
We believe our team members empower our company and are the reason for our success. We are the nation's largest educational consultant and test prep center specializing in credit-by-examination degree paths.
Achieve helps students bypass all of the busywork associated with taking certain college courses the traditional way, by instead passing just one test-out exam.
Team member engagement and development is one of the keys to our success at Achieve! Embracing a work-from-home model for the entire company, all employees enjoy a better work-life balance through flexible work schedules. We offer on-the-job training and career advancement opportunities. Does Achieve sound like the place for you?
, please complete our online application and screening questionnaire.