Customer Service advisorGratitude Inc.

Vacancy!!
Position: Customer Service Advisor (Inbound Service Desk)
Our client is looking for Customer Advisor who are fluent in Cantonese, Thai and Korean languages.
Location: Penang/One Precinct, Malaysia
Budget: Korean - Up to RM 7500
Thai - Up to RM 4100
Cantonese - Up to RM 3000
Job Responsibilities
Resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media online market place.
To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with help desk software.
Other Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Job Requirements
1 + years working in a service/customer service/sales organization
Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
Demonstrated capability to create world-class customer experiences with each Interaction
Fluent in English written and verbal communication and native speaker of any of this language (Hindi, Thai, Indonesian, Vietnamese)
Must have exceptional grammar and typing accuracy skills - experience with business communication
Client-focused and solutions-oriented; Good problem solving and analytical skills Ability to comprehend and analyze client situations and apply the right solution
Ability to collaborate and work effectively on a team
Self-learner interested in both the how and the why
Ability to educate customers on policy and product questions
Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
Ability to follow processes without being blinkered by them
Preferred Qualifications:
Experience in online advertising at a major media agency or publisher
E-mail and chat support experience
Pre-sales experience; able to deliver product value proposition
Experience working in and with a global organization
Success in this position requires exceptional customer service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.
Interested/Qualified Candidates should send their CVs