Customer Service advisor - provincial hire - quezon cityConcentrix

Handle incoming requests from customers to ensure prompt resolutions of the queries resulting in complete satisfaction & acceptance. Efficiently gather complete information to access and fulfill customer needs. Proactively educate the customer Handle incoming requests from customers to ensure prompt resolutions of the queries resulting in complete satisfaction & acceptance. Efficiently gather complete information to access and fulfill customer needs. Proactively educate the customer on preventive measures to avoid raising similar queries in future. Offer a win - win proposition while adhering to Client company policy. Communicate effectively and professionally with internal and external customers to resolve questions and issues. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience. Willingness to work on a shifting schedule, holidays, weekends, etc. May be required to perform other related duties as assigned.
Monster

Philippines
Permanent
Full-time