customer insights analyst- dayshift- Work from HomeFiltaGlobal

Join one of the most loved swimwear brands in Australia with multiple stores and online businesses selling globally.
Turn your commute to longer rest and enjoy a Work-from-home set-up!
Worry no more about the equipment because a laptop and internet allowance will be provided. Yay!
The ideal candidate should have a fully functioning workstation and a quiet place to work with a high-speed internet connection at home.
About the Company
This is a premium Australian-owned swimwear, apparel, and accessories retail since 1975. An online business sold in over 41 countries and 2700 globally attracting a loyal following of beautiful, confident women all over the world.
They have over 120 staff nationwide and internationally, so join now and be part of them!
About the Role
This role will be working closely with the Head of Customer Insights & Data to deliver standardised reporting dashboards across multiple brands and sites that inform the strategy to drive top-line revenue through improved customer experience and engagement, and bottom-line value through operational efficiency and insights.
Key Responsibilities and Accountabilities
Support with the coordination and delivery of customer data dashboards across multiple brands and sites that provide a comprehensive overview at each stage of the customer journey.
Manipulate, interrogate, and analyse data from various sources to help derive commercial and behavioural insights from our digital landscape that ultimately lead to improving our customer's experience and engagement.
Measure the digital automation efforts and understand capabilities to best deliver customer experience.
Actively participate in recommending opportunities within the digital landscape.
Ensure the ongoing maintenance of our customer data through regular audits.
Identify customer data insights to inform issues and trends and determine cause-effect relationships.
Identify and deliver key scalable initiatives that incrementally better customer experiences measured by acquisition, frequency, CVR, AOV and reduced friction.
Ensure that there is a closed loop between insights and action to make sure that initiatives are tracked, A/B tested, quantified, and prioritised accordingly.
Collaborate with internal teams to gain and share necessary information on customer trends that will help deliver product and operations improvements.
Promote an internal culture of true data-driven decision-making.
Efficient and effective communication with internal teams, in particular eCommerce, Customer Service and Marketing
About You
If generating reports and creating dashboards using Power BI is just a piece of cake, then you might be the right person for this role! As you will be providing data, you should also be great at using MS Excel to organize raw data and extract actionable insights. You must also be accurate and reliable in delivering your tasks.
Position Prerequisites
At least 3 years of experience in Digital and Loyalty background or analytics experience in a similar role.
Demonstrated capability to distil complex information and undertake analysis to inform business designs at a strategic and operational level.
Ability to translate complicated methods and results into plain language, both speaking and writing with minimal supervision.
Attention to detail - accurately process and check tasks and show concern for all aspects of the role.
Highly advanced Microsoft Excel skills with the ability to manipulate and interrogate large and complex data sets.
Experience using Shopify, Google Analytics and Power BI is highly desirable.
Understanding of key customer loyalty metrics (RPR/Upsell ratio/CLV/Redemption ratio/Participation rate) and their application to drive commercial objectives.
Alignment to company Values and Culture. Strong cross-functional collaboration amongst internal teams.
Filta's Employee Benefits & Perks
HMO for yourself (with Covid Insurance coverage) and one dependent within the first month.
20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation).
Additional 1 birthday leave after regularisation.
Birthday cake on your birthday.
Monthly Company Paid Social Club
Year-round employee support for professional needs by employee experience specialists.
Career guidance and growth sessions.
Shift Time
6:00 am to 3:00 pm, Manila Time, Monday to Friday.
What's Next?
Click the Apply button, attach your CV, and complete the questionnaire!
As this is an urgent requirement if you want to fast-track your application, kindly connect with Hazel Bigayan on LinkedIn at and Gerika Raco at .
Refer a friend or your former colleague to join our growing Filta family and get 10,000 pesos per successful hire!
There's no limit in referring, so refer as much as you can!
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FiltaGlobal

Philippines
Permanent
Full-time