customer experience Team Lead (inbound phone)Miss Amara

Customer Experience Team Lead (Inbound phone) - Challenge, Inspire and Grow with us at Miss Amara
We are looking for a talented Customer Experience Team Lead to help us transform the way rugs are sold online! This is a full-time, remote role, contract role.
About Us
We're growing here at - fast. We're reinventing the way that customers buys rugs online, innovating how people buy rugs through industry-first technology and a best-in-class customer experience. Since launching in 2014, Miss Amara has experienced rapid growth and is now regarded as one of the emerging e-commerce leaders in the APAC. We've received industry recognition for our innovation, customer-first mindset and growth trajectory, including:
Ranked 17th in the Deloitte Fast 50 Tech Companies Australia 2020
Ranked 150th in the Deloitte Fast 500 Tech Companies Asia-Pacific 2021
Ranked 26th in the Financial Times (FT) Fastest Growing Tech Companies 2021
Finalist, Customer Experience of the Year & Customer Experience Team of the Year, Inside Retail Awards 2021
Finalist, Top Social Media Retailer, Power Retail Awards 2021
Our plan: To be the number one global retailer for rugs.
Miss Amara was founded with one mission - to create the best possible experience for people shopping for rugs online. Miss Amara is made up of a team that is (crazy) passionate about what they do, and strive to create a team culture that is vibrant, dynamic and supportive.
We are shaking up the homewares industry with innovative technology that removes the biggest pain points in buying a rug - offering free returns, free styling advice, and industry-first augmented and virtual reality, tools to ensure our customer selects the perfect rug. Our approach is a complete game changer for how customers shop for rugs.
We are building an all-star team to grow our business and be a place that our customers want to return to, time and time again.
The role
We are looking for a motivated team-member to join our Customer Experience Team. You'll join our newly set up Inbound Phone team and help in shaping a strong brand experience that you can be proud of.
You will:
Manage the daily activities of the Inbound Phone team (2 team members).
Review and manage the performance of team members to ensure KPIs are achieved.
Deliver an extraordinary on-brand experience, reaching out to our customers over phone and email.
Provide timely and accurate support to customers on queries relating to our products and the suitability of different products for their home, operating the Inbound Phone team as a hybrid between general enquiries and sales queries.
Handle customer complaint over the phone displaying excellent communication skills.
Train new hires. You will work closely with new team members to instruct them on company policies and best practices for resolving customer calls.
The successful candidate
Our new Customer Service Co-Ordinator will have:
A customer centric mindset with a flair for thinking quickly, and finding unique ways to surprise and delight.
Obsessive about discovering and understanding customer needs and problems.
4-5 Years experience in a customer facing role with 1 year team lead experience.
Be aligned with our vision of how big Miss Amara can be!
Why should you join?
Be part of a talented crew - you'll be a part of a high-growth e-commerce business, with opportunity for career progression as Miss Amara expands into new markets. 👊
Work in unchartered territory - We are disrupting the homewares space using industry-first technology to stand apart from our competitors 💪
Join a truly global team - with team members joining from countries all over the world, we are a truly diverse workforce with a dynamic, fun and engaging company culture! 🌏
If you're inspired to join us on our journey to total world domination, we want to hear from you!
Miss Amara

Manila City, Metro Manila
Permanent
Full-time