Customer care representativeRazer

Getting onboard Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities :
A. Job Objectives
To provide an exceptional assistance to our new & existing customers in various aspects, utilizing all available communication mediums - telephone, online chat, email & texthotline and thru personal interaction.
Job Objectives
To provide an exceptional assistance to our new & existing customers in various aspects, utilizing all available communication mediums - telephone, online chat, email & texthotline and thru personal interaction.
Duties and Responsibilities:
Interacts with the customers, either face-to-face and thru various available communication medium -telephone, online chat, email & texthotline.
Provide customer with the necessary information to address inquiries regarding products and services
Deals and help resolve any emerging problem on products by clarifying the customer's complaint; determining the cause of the problem and giving appropriate solution to solve the problem in courteously responsive manner.
Effectively manage large volume of incoming calls, text, chat or email.
Keep records of customer interactions; both the resolved and unresolved complaint
Ensure the unresolved complaint must be followed up to the respective support team for necessary solution within the day to give a prompt feedback to the customer.
Answer any product related concern to our official Fan Page.
Working Relationship and Roles
Demonstrate ability to interact and cooperate with all Company employees.
Build trust, value others, communicate effectively, drive execution, foster innovation, focus on customer, collaborate with others, solve problems creatively and demonstrate high integrity.
Maintain Professional internal and external relationships that meet Company core values
Proactively establish and maintain effective working team relationship with all support departments.
Pre-Requisites :
Education: Graduate of any 2-year course preferably computer related.
Training/ Experiences: Minimum of 6 months working experience with related working level. Without experience or fresh graduate are given a chance.
Knowledge, Skills and Abilities:
Effective communication - verbal, written, and listening skills.
Able to do multi-tasking
Knowledgeable on products and services
Good analytical and problem-solving skills
Adeptness to computer functionality
Must have the ability to work with patience and courtesy in customer relations
Ability to work independently.
Are you game?
Razer

Quezon City, Metro Manila
Permanent
Full-time