customer care Associates - chat | start asapContinuum Global Solutions

DETAILS:
We are hiring a Customer Care Associate (Voice/Chat) for our office in Cebu City, Philippines who will handle incoming customer service calls for a US major mobile wireless carrier. Customers calling in will need help with their bills, plans, coverage, technical support, and more.
This full-time position offers paid training, health benefits, opportunities for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and position solutions of value with every customer.
RESPONSIBILITIES:
Actively listen to customers to understand their concerns & build a rapport that will make them feel heard
Prepare responses to customer inquiries based on pre-determined scripts & procedures
Discover solutions using tools & resources to help resolve the customers' problems
Provide information about the customers' current plans, products, & services
Identify & promote new solutions in the form of selling products & services that align with the customers' needs
Navigate through multiple computer applications with speed & accuracy
ADDITIONAL REQUIREMENTS:
High School Diploma or its equivalent
Entry-level job with a minimum of 6 months of BPO experience
Strong command of the English language
Customer-focused personality & a desire to help people
High computer proficiency & overall technical knowledge
Professional positive attitude & courteous telephone etiquette
Must be willing to work 1 weekend day (Saturday or Sunday) & holidays
BENEFITS & PERKS:
Competitive base salary + performance-based incentives!
Overtime available
HMO coverage
Life insurance upon joining
5 days of paid emergency leave
12 days paid vacation leave
12 days paid sick leave
State-of-the-art facilities & great work environment
Paid training
Opportunity for career growth within