Customer care and retention specialist - remote role latin america and philippinesNobel

... Do you speak English at advanced level?
... Are you a kind, helpful and patient person by nature?
... Are you looking for THE place to start your career, make friends & have fun?
Grow in the Company of Friends!
Your skills & personality:
➢ Punctuality, willingness to work in shifts
➢ Excellent communication skills and patience
➢ Fun to be around with
➢ Creative & flexible mind
➢ Proactive and a great team player
➢ Friendly and intelligent - seriously, we have a test for that.
Within the first 6 months you'll...
➢ Mееt & greеt your nеw collеaguеs аnd buddy whilе tаking pаrt of thе induction progrаm
➢ Dive right into our training progrаm аnd quickly stаrt dеvеloping аn undеrstanding of our compаny's systеms аnd work procеdurеs
➢ Act аs а junior customer carе representative and start tаking cаlls аnd drive consultаtive, quality conversаtions with customers in order to solve the 1st level complaint analysis and troubleshooting
➢ Provide product information and usability assistance based on Request Fulfillment.
Before 12 months you'll...
➢ Become a senior customer care representative and take initiative in maintaining vigilance upon all customer interactions in order to identify and escalate in a timely manner all fraudulent or abusive attempts
➢ Tap into the knowledge you've been building in order to provide live help to customers by chat.
After 12 months you'll...
➢ Put on your hat of specialist customer care representative in order to train and motivate your pears; ➢ Become a pro in analyzing all incoming automated or system generated alerts, and taking appropriate actions
➢ Put down your headphones and interact with customers more by email and less by phone;
➢ Prove us that you are ready for the next step in your career, to take on new opportunities in a closing role within the company.
In return, we offer:
➢ International company with international mindset
➢ Unique team spirit and informal work environment
➢ Training opportunities and career growth program
➢ Work with talented and collaborative coworkers who will support you and help you grow
➢ Additional perks as part of our culture: parties, team buildings, diverse Fun at Work activities every month.
Talentlyft

Manila City, Metro Manila
Permanent
Full-time