customer care and compliance CoordinatorPontoon

PURPOSE OF ROLE:
To support clients, candidates, and colleagues to meet their daily operational requirements 24/7, to achieve organizational objectives
JOB SUMMARY:
Engaged as part of the Adecco Group for offshore delivery around Recruitment Administration, Compliance, and Customer Care. This role assists the Adecco Australia Brand with Staffing, Rostering, Back Office Recruitment Administration Tasks, Reporting, and other Ad Hoc Tasks. The role is requiring very good attention to detail, excellent communication, and offshore stakeholder management skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Care:
Communicates with and provides support to candidates & clients 24/7, 365 days per year
Maintains excellent records, efficiently & effectively utilizing Adecco Group systems
Understands the branches business & utilizes this knowledge to engage stakeholders
Proactively adopts a consultative & diagnostic approach to problem solving
Works with branches to support their daily operational requirements to maintain sales activity
Prepares, conducts and follows up from all conversations with clients, colleagues & candidates
Builds a strong internal network across business lines and shared services
Other tasks & duties as may be required
Compliance:
Conducts CV Reviews and Reference Checks, and converting Candidate CV's into the desired Client Specific or Business Specific Format
Database Document Upload and HRIS Profile Updating
Coordinates with candidates - Scheduling and facilitating the completion of Inductions and Relevant Online Training
Document Collection, Document Review, Seeking Approvals, and Contract Generation and Issuance
Tracks Candidate Compliance and other Reports required
Ensuring 100% adherence to company policy and documentation requirements
Ad Hoc - Facilitation / coordination of other as assigned tasks
QUALIFICATIONS, PERFORMANCE & EXPERIENCE:
Proven ability in providing support to a sales function
A demonstrated history of proactively communicating with and engaging key stakeholders
Excellent Communication Skills
Excellent Attention to Detail
Proven ability of problem solving and managing competing resources
Relationship Management experience
Workload Management experience
Experience in Oracle (PeopleSoft), SalesForce, and Microsoft Suite (Excel, Word, and Outlook) is a plus
Applicants must be willing to work in Bonifacio Global City, Taguig
Willing to be cross trained in other functions as required
Willing to do over time and can work on shifting schedule, weekends, and Philippine Holidays
RELATIONSHIPS & AUTHORITY
Reports to Recruitment Administration and Compliance Team Lead
Functional relationship with Recruiters, Account Managers, State Leads, CRM's, BDM's across the Staffing, Consulting and Augmentation business lines.
Responsibility for individual performance
DEVELOPMENT OPPORTUNITIES
Sales development to build and maintain a successful recruitment sales desk
End to end recruitment activity development to maintain consistent standards of service
Advanced sales development to define a customer specific value proposition
Self-leadership development to identify leadership style
Influencing & negotiation development to sell & work with people more effectively