Customer advocateSprout Solutions

Customer Advocate has experience with customer service and PH payroll (1 year). As part of the team, he/she will mostly work together with Customer Success Managers, Payroll Masters, and the Development and Product Teams. Tasks will focus mainly on helping our clients become experts by contributing the product Knowledge Base and working with Sprout team in identifying needs and provide solutions with our existing payroll software system.
QUALIFICATIONS | COMPETENCIES:
At least 1 year experience in Philippine payroll.
Regular Payroll: Government mandatory contributions & deductions (SSS, PHIC, Pag-Ibig, and Philippine tax).
Basic salary, overtime, undertime, and absences.
13th month computation.
Tax computation for Annualization.
Understands the best practices for Philippine Payroll
Rockstar Customer Service skills
Must be a quick learner
Resourceful
Ability to cope with changes in policy, rules and practices
Ability to multitask, prioritize, and manage time effectively
Ability to communicate clearly, accurately, and professionally (verbal & written).
Good listening and comprehension skills.
Good collaboration skills and a team-player attitude.
Has a methodical approach in explaining processes
Good time management skills
Customer Support experience is not required but preferred.
TASrk closely with both clients and the Sprout team to identify needs and provide solutions.
Handle Sprout Support email tickets.
Coordinate closely with the Customer Success Team as needed.
Escalate Sprout support tickets as needed.
Have scheduled calls to clients as needed.
Ensure clients are updated timely and accurately.
Achieve Company and Customer Success goals.
Contribute ideas for continuous improvement
Help clients become experts by contributing to the product Knowledge Base.
Powered by JazzHR
Jazz

Taguig City, Metro Manila
Permanent
Full-time