csr | travel agent | Work from homeAtticus Solutions

We are looking for an employee with 2-5 years of experience in the travel industry. Good spoken and written English skills are a must, we prefer candidates with a good understanding of ticket cancellation and change rules (we can teach refund and change commands in Galileo in case a person worked with other reservation systems). We are searching for a colleague who is willing to stay with us for more than a year, willing to learn, willing to work independently and remotely, with the ability to multitask. We will
teach how to use chat, our internal administrative tools, and reservation system commands (we have detailed instructions at place).
Job responsibilities:
Reply to clients in chat and via email
Call airlines to check information about flights, bookings, PCR tests etc.
Do ticket refunds
Do ticket exchange (voluntary and involuntary)
Work with bookings in the reservation system (preferably Galileo, Amadeus also accepted)
Amenable working with a morning shift (7AM-4PM)
Fluent in spoken and written English
At least 2 years experience in a Travel Industry
Knowledge and understanding of ticket cancellation rules and refund procedure in reservation system
Understanding of the basics: PNR creation, segments, coupons, filed fare.
Work from Home
Medical / Health Insurance
Paid Sick Leave
Paid Holidays
Paid Vacation Leave
Medical, Prescription, Dental, or Vision Plans
Associate / Supervisor Customer Service Outsourcing / Offshoring 1 opening Graduated from high school
We are a young offshore staffing firm and are led by two dynamic entrepreneurs.The founders aim to use the firm as a platform to provide excellent Filipino talent with better careers. One way is by selecting clients who are willing to invest in Filipino talent.In addition, the firm is a big believer in mentorship programs and also places a big emphasis on rewarding people with either travel or education for themselves or their families.
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time