csr | activations | Telco | day shiftAcquire Asia Pacific Philippines, Inc

Our company has been built from the ground up with state of the art systems and processes using the extensive experience of our people, who have a combined industry experience of over 100+ years in the telecommunications industry.
Our aim is to be the leader in the wholesale aggregation market providing unique and complete Tier 1 product offerings, coupled with best of breed technology, systems and processes, enabling our partners to succeed in the marketplace.
As Customer Service Activations Agent, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.
Customer Service Activations
o Processing Customer Orders from End to End via automation tools
o Answering Incoming Calls - Assisting customers with open order enquiries
o Actioning Customer Service Email Dropbox requests
o Live chat interactions with customers
o Outbound calls to customers to discuss order updates
o Actioning Adds/Moves/Changes to Customer Accounts
o 9 hour workdays during Hours of Operation between 6.00am to 6m Monday to Friday. Weekends off
Why Join Us?
· We pride ourselves in being a fantastic and fun place to work with excellent opportunities for career growth, training and remuneration for the right people.
· We are a young energetic team that encourages everyone to contribute to our fun, exciting culture.
· We drive staff development to further their careers.
· Quarterly awards and recognition of high performing and developing staff.
Minimum Requirements
· Minimum of 2 years in College
· Minimum of 2 year of Activations/Service Delivery experience
· Minimum of 1 year experience in a Australian telco
· Communication Skills - successful candidates will speak articulately and have sound English writing skills.
· Exhibits strong Knowledge of all NBN and ADSL / PSTN / Sip / mobile technologies
· Flexibility to shifting schedules
· Background in IT, or IT related industry would be beneficial in this role. Ability to multi-task, prioritize, and manage time effectively
· Must have above average knowledge of Windows based Office/ and Web Based Systems, including ability to type 50+ words per minute
· Ability to think clearly especially in adverse situations
· Ability to work in a team environment
· Ability to operate desktop computer and desktop applications
· Ability to coordinate and communicate effectively
Work from Home
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 5 openings Bachelor's degree graduate
Acquire Business Process Outsourcing operates five reputable and well-established contact centers located in the Philippines and Australia, employing over 8,000 full time staff. The company is a trusted business process outsourcer across a wide range of industries including telecommunications, banking financial services, insurance, media and retail.Acquire's services include customer support, sales, technical support, retention campaigns, network operations, back-office functions, software development, and marketing services which it provides to a range of private and publically listed companies around the world. The company operates under strict compliance guidelines to ensure our clients' brands are protected and their customers and highly satisfied.Acquire is an organization with possibilities to take your career to the next level. We look for strong candidates who will add value to our organization and at the same time continually grown and improve their skills.
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time