csm pod manager ( Work From Home)TSG Outsourcing

 
 
How to Apply:
Copy and Paste the Link below in the browser to generate the application form:
https://forms.gle/UwbRCBTnF6WVuuRP8
Rate: $7/hr, and earn 70,000 PHP +/month.
Schedule: Monday - Friday 8.00 am - 4:30 pm EST 30 min paid lunch
 
 
Job Description:
As Customer Success Manager, you will lead a team of Customer Success Advocates focused on delivering scalable success programs for our commercial customer segment. You will develop and execute the strategic vision for digital-first customer engagement, while coaching your team to drive customer outcomes through innovative, data-driven approaches.
 
 
Responsibilities:
Team Leadership
Build and manage a high-performing team of Customer Success Advocates
Establish clear performance metrics and coach team members to achieve objectives
Create career development paths and growth opportunities for team members
Conduct regular 1:1s and team meetings to ensure alignment and progress
Strategy Development & Execution
Design and implement scalable customer success strategies across the commercial segment
Develop frameworks for customer health monitoring and intervention
Create standardized playbooks for customer engagement and success programs
Define and track key success metrics for the digital customer success program
Program Optimization
Analyze program effectiveness and customer engagement data to identify improvement areas
Optimize digital touchpoints and automation strategies to enhance customer experience
Drive continuous improvement in renewal rates and customer satisfaction
Scale successful initiatives across the commercial customer base
Cross-functional Leadership
Partner with Product, Marketing, and Sales to align customer success initiatives
Collaborate with other CS teams to ensure consistent customer experience
Present program results and recommendations to senior leadership
Drive innovation in digital customer success approaches
 
Qualifications
7+ years of customer success experience, with 3+ years managing CS teams
Proven track record scaling customer success programs in a SaaS environment
Experience managing and developing customer success professionals
Strong analytical skills with ability to derive insights from customer data
Track record of improving team performance and customer outcomes
Excellence in stakeholder management and cross-functional collaboration
 
Good to Have Qualifications:
Experience with digital-first or tech-touch customer success models
Background in program development and automation strategies
MBA or relevant advanced degree
Experience with customer success platforms and analytics tools