crew account growth AssociateMarcura

The Crew Account Associate ensures that e-wallet orders are inspected and processed accurately and in line with regulations in order to issue and deliver the e-wallet account and card to the users in a timely manner. As well as, assisting the business with effective commercial support related to e-Wallet customer accounts and operational processes across MarTrust.Key Responsibilities:
Assist crew and corporate clients with crew onboarding, e-wallet setup and card creation/shipping
Coordinate with clients and internal parties on operational matters
Handle customer inquiries and FAQs, escalating or resolving issues as needed
Conduct e-wallet webinars and client visits to support customers as require
Support the Commercial and Sales teams with customer-related questions
Operational Support:
Process e-wallet creation & card orders by collecting and accurate screening of user documents
Assist with operational tasks and serve as a link between internal departments to resolve issues
Collect documents based on standard operating instructions
Reporting, Data & Improvement:
Analyze customer behavior or data to identify needs and suggest improvements
Proactively identify and suggest continuous improvement ideas
Requirements
Bachelor's degree preferred.
Minimum of 2 years of experience in account management, business process operations, customer support, within the maritime, shipping, crew management or BPO sectors.
Proven track record of meeting or exceeding KPI targets.
Strong interpersonal and communication skills, with the ability to present effectively to clients and stakeholders.
Analytical mindset with a focus on data-driven decision making.
Familiarity with industry practices, regulations, and emerging trends in crew management services, an advantage.
Intermediate level knowledge in Microsoft Excel is required.
Understanding of the Payment and financial service industry (advantage)
Ability to collaborate in a team-based environment across functional disciplines and lines of business
Strong analytical, problem-solving and organisational skills and the ability to manage several simultaneous task
Benefits
Competitive Salary and Bonus: We reward your expertise and contributions.
Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one.
Marcura Wellness Zone: We value your work-life balance and well-being.
Global Opportunities: Be part of an ambitious, expanding company with a local touch.
Diverse, Supportive Work Culture: We're committed to inclusion, diversity, and a sense of belonging for all team members.
Marcura

Metro Manila
Permanent
Full-time