country Account leadJones Lang LaSalle

We are looking for a candidate, who is passionate about client relationship and stakeholder management and experience to drive a countrywide facilities management team. This role will be responsible for client stakeholder management, leading a team to drive service excellence and operational efficiency, whilst effectively managing the P&L.
This opportunity is suited for a leader with substantial operational (facilities management) experience in the financial industry to progress career in a fast-paced corporate environment.
What this job involves:
Account Management:
Manage country budget and 'not to exceed' budget to avoid overspend.
Control CGM (Country Gross Margin) to achieve good results in P&L. Participate in forecasting, ensure compliance to budget.
Ensure all invoices and Accounts Receivable from the client are paid in due time.
Explore and implement cost saving opportunities. Drive efficiencies and optimize performance.
Manage all financial risk for the account.
Operational:
Ensure the operation is running according to MSA (Master Service Agreement)
Meet or Exceed all KPIs and ensure contract requirements are met
Prepare all reports required by Global, Regional and the client
Manage and oversee all preventive maintenance, reactive maintenance, client request and complaint handling for the bank's properties (offices, branches, ATMs and residential).
Oversee vendor management and ensure the account is compliant with supply chain approved processes.
Oversee open work environment in head offices and create a culture that enhances customer experience
Manage and build a high performance FM Team in country through transformational leadership and change management techniques, proactively identify issues
Understand and oversee projects as needed, project management fundamentals and best practices
Drive success, engagement and continuation of workplace experience in the Facilities Management Team.
Client Relationship
Build strong relationship with Corporate Real Estate, Retail Network and other stakeholders through communications and reporting.
Drive highly satisfied client outcomes through excellent communication, problem solving, and action planning.
Engage with the client for customer surveys, quarterly Super KPI and other performance platforms, to make sure we deliver excellent service level.
Proactively foster a strong communication stream with key stakeholders.
Risk & Compliance
Ensure the account is compliant with Health & Safety standard, JLL ethics and regulatory requirements. Drive a risk conscious culture within the team. Ensure that risk escalation processes are followed.
Ensure all incidents are reported and managed per the client and JLLs best practices and internal reporting processes. Quickly and effectively, respond to incidents and ensure accurate communications are escalated.
Ensure all team member complete corporate mandatory training.
Sound like the job you are looking for? Before you apply, it's also worth knowing what we are looking for:
Strong interpersonal skills, ability to communicate and influence a diverse audience. A transformational leader with change management experience during times of transition.
Has strong experience in managing a team to deliver high touch workplace experience to the end users
Experienced and passionate in service excellence
Strong ability to deal with ambiguity, complaint and solve complex problems effectively.
Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
Develops others and focuses on supporting the team through goal setting, completion of objectives and succession planning.
Languages: Must be fluent in English
Excellent PC skills, proficient in Microsoft Word and Excel.
At least 10 years' experience in Hospitality, Facilities Management
Degree in hospitality, facilities management is preferred
What you can expect from us
You will join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We will offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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Jones Lang LaSalle

Taguig City, Metro Manila
Permanent
Full-time