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corporate Support specialistNewfold Digital

Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 11/06/2022
Deadline: 11/07/2022

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Corporate Support Specialist
1) Provides excellent service and technical support to Resellers and Corporate
Account owners of Dreamscape Networks Ltd. in all means of communication
including phone, chat, and email
2) Responds promptly to the needs of the Resellers and always provides the best
solutions to any issues
3) Answers emails, chats, and phone calls accurately, timely, and professionally
4) Documents every support calls, chat and emails in every transaction on time
5) Escalates urgent and complex issues with the ability of properly setting
appropriate prioritization
6) Diagnoses and solves technical issues involving email clients, website, DNS and
7) Educates Resellers on inquiries and other product information
8) Receives and acknowledges customer complaints directly from Resellers via
email and resolves them immediately
9) Remains updated with new products and new technical procedures through
Confluence or Info Pop updates
10)Works collaboratively with colleagues, not only limited to Team Leaders and
1) Renders work hours with flexibility when required
2) Dresses appropriately and always presents a good image for the company
3) Conducts business in alignment with the company's core values
4) Complies with the different policies set by the company
5) Ensures that our company conducts business in an ethical manner at all times
without putting anyone in a position of risk
6) Performs other duties and responsibilities that may be assigned by Management
from time to time
This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.
Newfold Digital

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Newfold Digital

About the company

Position corporate Support specialist recruited by the company Newfold Digital at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Corporate Support Specialist or Newfold Digital company in the links above

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