corporate & Investment Banking - fraud supervisorJPMorgan Chase

Job Description:
Our Fraud Operations team ensures our Merchants receive the best fraud detection and protection in the industry. Whether this involves credit card, debit card, and/or deposit accounts, our operational strategies are aimed at mitigating fraud losses to the Bank and our Merchants.
The Fraud Operations Analyst role is a specialized position that combines the day-to day functional responsibilities of a Fraud Specialist III with additional accountability and responsibilities. As Fraud Analyst, you will not only handle fraud analysis tasks but also play a crucial role in supporting the team and department by ensuring accurate and timely reporting, providing and coordinating training team members, monitoring and analyzing fraud trends, handling escalations and working towards continuous improvement and evolution of fraud prevention strategies and processes. It's a multifaceted position that requires a high level of expertise and organizational skills. You will serve as a vital support system for the team, helping to maintain a proactive and efficient approach to fraud prevention.
Job Responsibilities:
In addition to day-to-day core functions, Fraud Analyst are also responsible for the following:
Serves as interim manager when team manager absent. Serve as a coach.
Present business updates regarding overall health of team and work performed
Cross train on other queues. Conduct new hire or up skill Specialist training
Assess queue volume and recommend or reconfigure workflow distribution and priorities
Perform quality monitoring and provide Specialist feedback
Process exception approvals and escalated merchant concession determination. Escalate Merchant case work.
Partner with Risk and Strategy resources on research and automation opportunities
Author and/or review procedure updates and attest to accuracy
Work with Operational Readiness teams to ensure business preparedness for changes implemented
May be consulted with or asked to help drive resolution to production issue including root cause analysis
This position may involve inbound and outbound calls to resolve merchant needs (queue / non queue based) and phone time may vary based on priorities of the department.
Required qualifications, capabilities, and skills:
2+ years in financial services performing roles of considerable complexity including experience with customer interaction either by phone or face to face, prior Fraud, Advanced Research or Investigative work related experience required
Excellent communication skills (verbal and in writing).
Strong research and analytical skills. Problem solving / critical thinking skills and ability to exercise independent judgment
Experience working in a fast paced environment under pressure and with high volume queues
Exercise sound judgement related to priority of work and case aging; able to shift directions as work load requires
Accuracy and attention to detail. Aptitude for quickly assessing root of merchants need to service requests or escalate when needed
Candidates must be willing to work schedules during operating hours, which include evenings and weekends.
Preferred qualifications, capabilities and skills:
Prior team leadership preferred as this role will have some level of oversight for functions performed by the team.
Prior Fraud case management experience highly desirable
Fraud business applications knowledge preferred including Lexis/Nexis and Customer Assist experience desirable
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Cebu
Permanent
Full-time