content moderation Associate (lgbtqia+ community)PartnerHero

PartnerHero is a company that is transforming outsourcing. The BPO (Business Process Outsourcing) / call center sector has seen little innovation over the past 30 years and is perhaps better known for creating factory-like conditions that are unsustainable for employees and the businesses they serve.
That's where we come in.
Our vision is to combine professional services (outsourcing), technology (software), and insights (data) to create value and drive success for our partners. We are quality and culture first, and we build highly customized remote teams for some of the world's most exciting startups. Companies like Lovepop, Udemy, Khan Academy, Rachio, and Giphy look to us when needing to build and scale their customer support, sales, software testing, design, and general operations. We are known for our focus and expertise in supporting fast-growing startups and addressing their unique needs. Read more about our Core Values and story .
About this role:
We are looking for a talented Content Moderation Associate who will work with the LGBTQIA+ community and is highly motivated, detail-oriented and works efficiently and independently. This program is the largest Gay, Bi, Trans, and Queer social network in the world. With over 13 Million users, it aims to be the simplest way the queer community connects, discovers, and navigates the world around them. This exciting program is a global community, and we're committed to creating an environment where diversity and inclusion thrive. We're into users who play nice and treat others with respect.
As a Content Moderation Associate, you will help promote a safe, authentic, and accepting environment on the Grindr platform. You will be accountable for applying the partner's to content submitted by its users. This role involves monitoring and identifying potentially harmful content, assessing whether it complies with the guidelines, and filtering out anything inappropriate. This will consist of independently and manually reviewing a high volume of items in the backend. Bear in mind that you will be exposed to potentially offensive and disturbing content.
Quickly and accurately make decisions on text, images, and videos submitted by platform users
Ban users when appropriate, according to guidelines
Escalate sensitive content to management when necessary
Accurately document the reasons for your ban decisions on the user's profile
Participate in Product calibration meetings related to Moderation with Management
Support management on identifying trends and new banned terms
Report discrepancies or bugs to the Team Leads and upper management
Report backend UI feature requests or bugs to management
Assist with training new team members
Schedule: Must work weekends, consecutive weekdays off, 6 am - 3 pm PHT working hours 5 days per week
Location: Fully remote until at least June 2021, will be on-site once it is safe to do so (Mckinley West, outside BGC)
What you bring to the table:
You have positive feelings about doing work on behalf of the LGBTQ+ community and educating yourself on this topic
Extremely discreet, professional, and trustworthy
Extremely tech, mobile, and app savvy
Capable of working in an organized and efficient way
Capable of handling a high volume of decisions in a short amount of time
Ability to work independently with minimal direction
Strongly detail-oriented
Able to quickly learn and adapt to new systems and processes
Previous participation in or moderation of an online community is a plus
What we provide you:
Competitive salary compensation based on experience in USD
Training opportunities provided by PartnerHero and outside entities
Ability to own your career and determine your next move at PartnerHero
Equipment needed to be successful in your role
Why PartnerHero?
We are people, not numbers.
Join a people-focused company where you can make an impact. We strive on being a diverse community of exceptional people and can guarantee you will have the opportunity to learn and grow while working with us.
PartnerHero is an equal opportunity employer and upholds a zero-tolerance policy for discrimination or harassment of any kind. We are not simply committed to diversity - we celebrate it and foster it within the core ethos of our community. We know that diversity makes us stronger for our people, our partners, and the customers we support by being representative and inclusive of a variety of backgrounds, skills and perspectives.
PRIVACY NOTICE
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To understand more about PartnerHero's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center .
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Taguig City, Metro Manila
Permanent
Full-time