compensation & benefits analyst - gbs ps manila Service centerGeneral Motors

About GM
There's never been a more exciting time to work for General Motors.
To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.
Why Work for Us
Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.
Job Description
Duties
Deliver excellent customer experience in Human Resource Services query resolution aligned to People Services service centers' culture and aspirations
Focus on Compensation and Benefits process with high attention to detail and 100% accuracy in all deliverables
Acts as a reliable, responsive point of contact for employees and other Compensation and Benefit stakeholders, while maintaining effective communications and follow-through
Responsible for query resolution by utilizing tools, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool
Responsible for monitoring tasks before due date to avoid delays in the process
Adheres to established regulations, processes, procedures, plans and systems
Prepares daily required reports to monitor priorities for the day
Maintain and update process documents/ desktop procedures
Ensures high-quality standards for all activities, initiatives, and tasks
Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management
Maintains confidentiality of department and employee information according to established practice
Knows, understands, incorporates and demonstrates the vision and values of General Motors in behaviors, practices and decisions
Responsible for query resolution by utilizing tools, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool
Responsible for monitoring tasks before due date to avoid delays in the process
Adheres to established regulations, processes, procedures, plans and systems
Prepares daily required reports to monitor priorities for the day
Maintain and update process documents/ desktop procedures
Ensures high-quality standards for all activities, initiatives, and tasks
Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management
Maintains confidentiality of department and employee information according to established practice
Knows, understands, incorporates and demonstrates the vision and values of General Motors in behaviors, practices and decisions
Additional Job Description
Qualifications
At least 1-year experience taking in calls in a BPO/ RPO/ Shared Services set up
Experience with customer support: customer interactions, addressing escalations
Experience working in HR or Recruitment is a plus but not required
Experience working with HRBP, Hiring Managers and Recruiters is a plus but not required
Good communication skills is a plus but not required (as long as that candidate can converse)
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
The role requires attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities
Willingness working in fast-moving, dynamic working environment
Ability to organize and prioritize workload
Can manage stressful situations without affecting work and relationship with Lead/ Colleagues
Amenable working on night shift
Bachelor's Degree
Performs Adhoc tasks as necessary
Willingness to be cross trained to different departments
Good quantitative and analytical skills
Creative problem-solving skills
Strong collaboration and teamwork skills
Duties, responsibilities and activities may change at any time with or without notice
Important Note: Must be willing to work on NIGHT SHIFT.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
General Motors

Manila City, Metro Manila
Permanent
Full-time