community Operations specialistUber
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 01/12/2020
As a Community Operations Specialist, you are to be customer-obsessed to drive what is right for our Riders, Drivers, Eaters, and Merchants. Going the extra mile with higher productivity in mind is key to your success in making Uber top of mind!
Change is something that this role will always be handling hence, you are to be adaptive to where the business may need you to be.
We need you to think out of the box to better manage certain situations and conditions, balancing work, and what Uber needs to drive output and results.
This role is critical to ensuring that our customers remain safe at all times, and having their interests top of mind is pivotal to ensuring success in the workplace.
What You'll Do
You will be at the forefront of rebuilding Uber to be a brand not only known for its outstanding product, but for its awesome customer service. You will deliver only the best customer service for riders and partner-drivers globally across multiple support platforms: email, live chat, instant messaging, and phone
Be the charming, natural problem-solver our customers will love. You understand them and will do your best to reach the resolution needed. You will cause riders to continue riding, and partner-drivers to continue operating on the platform. You will also be the reason that customers will rave about the brand and will advocate for us to get more people to be users of the app.
Be goal-oriented, not only for the company and for our vision, but also your career. As you grow within the organization, you will proactively share how you think we could improve the way we do things and drive these changes - after all, in Uber, we adopt new ideas and constant change.
What You'll need
Work experience in high energy, productive environment
Excellence in both written and spoken English
Exceptional comprehension and writing skills
High proficiency using computers (typing, quickly navigating between various tools) and software
Excellent problem-solving skills, ability to connect effectively what users are asking for with answers to their true issues
Passion for crafting support experiences that exceed users' expectations
Willingness to work in a team environment, chipping into a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
A willingness to work on different shifts, totaling 40 hours per week, including weekends, holidays, and weekly evening shifts
Willing to be moved from time to time other projects and accounts or where the business needs them
1+ years of total work experience in a high-growth, productive constantly evolving environment
Bonus Points
A bachelor's degree from any field is preferred but not a requirement
To be an Uber evangelist - you care passionately about the product and getting others excited to ride and partner with Uber
Work experience in customer-centric industries (ex. Hotels, airlines, banking) is preferred
Extensive experience dealing with different markets (countries) and having a good understanding of cultural differences is preferred
About the Team
You will be part of a team that handles critical and advanced situations wherein our top priority remains to be standing for safety for all Riders, Drivers, Eaters, and Merchants.
Given the current global situation, we want to ensure that we are constantly available for them, by ensuring their safety at all costs - physically, mentally, and emotionally. We deal with complex situations that normally are raised from BPOs for us to find solutions. We do indeed find ways by proactively recommending and suggesting solutions to manage the situation.
If you have what it takes to be one of CAST, come join our team!
About Uber
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber
Change is something that this role will always be handling hence, you are to be adaptive to where the business may need you to be.
We need you to think out of the box to better manage certain situations and conditions, balancing work, and what Uber needs to drive output and results.
This role is critical to ensuring that our customers remain safe at all times, and having their interests top of mind is pivotal to ensuring success in the workplace.
What You'll Do
You will be at the forefront of rebuilding Uber to be a brand not only known for its outstanding product, but for its awesome customer service. You will deliver only the best customer service for riders and partner-drivers globally across multiple support platforms: email, live chat, instant messaging, and phone
Be the charming, natural problem-solver our customers will love. You understand them and will do your best to reach the resolution needed. You will cause riders to continue riding, and partner-drivers to continue operating on the platform. You will also be the reason that customers will rave about the brand and will advocate for us to get more people to be users of the app.
Be goal-oriented, not only for the company and for our vision, but also your career. As you grow within the organization, you will proactively share how you think we could improve the way we do things and drive these changes - after all, in Uber, we adopt new ideas and constant change.
What You'll need
Work experience in high energy, productive environment
Excellence in both written and spoken English
Exceptional comprehension and writing skills
High proficiency using computers (typing, quickly navigating between various tools) and software
Excellent problem-solving skills, ability to connect effectively what users are asking for with answers to their true issues
Passion for crafting support experiences that exceed users' expectations
Willingness to work in a team environment, chipping into a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
A willingness to work on different shifts, totaling 40 hours per week, including weekends, holidays, and weekly evening shifts
Willing to be moved from time to time other projects and accounts or where the business needs them
1+ years of total work experience in a high-growth, productive constantly evolving environment
Bonus Points
A bachelor's degree from any field is preferred but not a requirement
To be an Uber evangelist - you care passionately about the product and getting others excited to ride and partner with Uber
Work experience in customer-centric industries (ex. Hotels, airlines, banking) is preferred
Extensive experience dealing with different markets (countries) and having a good understanding of cultural differences is preferred
About the Team
You will be part of a team that handles critical and advanced situations wherein our top priority remains to be standing for safety for all Riders, Drivers, Eaters, and Merchants.
Given the current global situation, we want to ensure that we are constantly available for them, by ensuring their safety at all costs - physically, mentally, and emotionally. We deal with complex situations that normally are raised from BPOs for us to find solutions. We do indeed find ways by proactively recommending and suggesting solutions to manage the situation.
If you have what it takes to be one of CAST, come join our team!
About Uber
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber
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Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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