community engagement & workspace MANAGERKMC MAG Solutions Inc

Position:Community Engagement Manager Job Level:Officer I Immediate Superior:Director, Spaces FUNCTIONAL OVERVIEW Focus on maintaining good relationships with clients and improving the company's services to provide best-in-class customer experience byconsistently orexceedingly meeting theestablished service level agreements (SLA)withall the clients and customers within the designated area or region. The role actsasan overall liaisonof the clientand the KMC businessto ensure excellent service delivery is at the topmost priority to promotebetter partnership, confidence,growthand compliance. As an imperative, the role must resolve issues and concerns by providingsound resolutionsthrough a structured or data-drive approachwhile still observe flexibility. The role maintains an effective level of businessliteracy and professional intuition to anticipate and address client needs. PRIMARY ROLES AND RESPONSIBILITIES SALES ( Co-working, VOs, Meeting Rooms) Focus on converting prospective leads into clients Establish first connection with client. Maintain follow-ups over calls to keep building the sales pipeline (coworking and VO leads). Generate more revenue by referring co-working accounts to Account Managers Management of Upflex (and other similar platforms). COMMUNITY ENGAGEMENT: Develop relational connections, collaboration opportunities and activities for the community. Promote enthusiasm for the community across all coworking locations. Create an elevated co-working experience environment for co-workers across all locations by closely coordinating with other internal teams Work collaboratively with Sales and Marketing Teams for events and other community engagement activities. Build positive relationships to inspire event participation and increase communication for member community Attend events of other co-workers to network potential opportunities for future collaborations. Complying with, embracing, and curating the company culture and inner community, collaboration, and open communication. Manage co-working events using monthly budget tracker to ensure annual budget is not exceeded. Centralize member communication. ACCOUNT& FACILITY MANAGEMENT: Liaison among fellow community managers Reporting and strategies with Area Manager & Sales Director Coordination with neighbouring departments including sales, marketing, accounting, HR, IT, and projects for contracts, invoices, meeting room bookings, etc. Day to day client relationship management Develop, maintain, and extend client relationships Assist with developing processes, policies, and procedures as required Deliver proactive account management by providing creative solutions to clients Responsible for the health and maintenance of the whole assigned area (ensuring 'Showroom readiness' at all times) Overseeing project management, including but not limited to renovation, facility upgrades, and potentially new site development Conduct regular site visits to all coworking locations within coverage Ensure delivery of Client requirements through internal and external support Work with each client to establish target goals and objectives Delivering presentations to high-level executives Delivering presentations to commercial brokerage companies / employees Completing administrative work, as required BUSINESS DEVELOPMENT Conduct and come up with a comprehensive market study/research of competitors with the same product. Overseeinitiatives to keepcompetitor analysis updated Develop anetwork of industry contacts to generate new business Developnew accounts and ensure that new leads are tapped promptly and proactively Dealing with all aspects of a sales campaign (end to end) Develop and overseeinitiatives to enhance sales performance Develop and executerecommendations that drive revenue Manage dealingswith all aspects of a sales campaign Develop and oversee initiatives to enhance sales performance and customer satisfaction (and in turn Client retention) Collaboratewith Marketing team on possible events, initiative and partnerships that will help increase revenue Work with Sales team to upsell existing accounts to higher revenue generator accounts. Developing new Accounts by responding promptly and proactively to new leads Attending a minimum of two (2) networking events per month. Regular attendance to Learning and Engagement Sessions. Analysis of Epic OS utilization for site of coverage KEY COMPETENCIES Proficient Oral and Communication Skills Strong sense of Business Acumen Financially-Savvy Exceptional Customer Service Exceptional Communication Skills Self - starter Exceptional organizational and multi-tasking skills Strong Project Management Time Management Business and Market Trend Analysis Warm and approachable QUALIFICATIONS One (1)YearWell-establishedexperience withSales, Hospitality, Customers Service or AccountManagement preferable with prior leadership in hospitality. Well verse in MS office and presentation tools(Photoshop, PowerPoint, Adobe Premiere, MailChimp, etc.) Solid background with Projectand TimeManagement Exceptional Level of Commitment towards Customer Experience KPIs Revenue (A.1 Community Growth, A.2 Upselling) Site Maintenance Community Engagement Activities
foundit

Cebu City, Cebu
Permanent
Full-time