commercial card claims Business Analyst - corporate and investment bankJPMorgan Chase

Job Description : Job Summary: The Commercial Card Claims Business Analyst is a Specialized role has more advanced level of accountability and responsibility for supporting the team and department to ensure proper reporting, monitoring, escalation resolution and continuous improvement if the business. Job Responsibilities: People and resource management for the team. Acting as single point of contact for any reporting needs Designs, collates, and publishes dashboards and reports as neededMaintaining various set of reports as needed. Maintain effective and standard operational processes Improving and maintaining a controlled environment (e.g. necessary control activities along with process flow implemented, appropriate control tools in place, team members fully understand risks and related controls) Manage relationship with internal clients and external clients, anticipate needs, take feedback, run conference calls, facilitate in person client meetings Monitor and actively prioritize workloads for both chargeback and specialty manual processes Take responsibility for the quality of work submitted and ensure that the highest standards are maintained. Identify/ manage risk and control breakdowns. Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution Demonstrate creative problem solving and solid judgment/decision making Diligent awareness of risks in our processes in a timely manner Liaise with other departments on projects as assigned and/or workflow processes that exist between groups, to ensure Commercial Card Claims is represented and to maintain procedural flow that functions homogeneously for all groups. Preferred Qualifications, Capabilities, and Skills: Strong working knowledge of payment processing industry, Visa/MasterCard operating rules and regulations pertaining to Disputes and Fraud preferred Experience with Card Operations is preferrred. Advanced analytical skills with the ability to adapt quickly to change Knowledge and extensive experience of computer software systems related to Data Entry, Management, Wrangling, and Visualization ( Miscrost Excel, Database, SharePoint Powerpoint, Alteryx, Tableau). Critical thinking, problem solving, and interpersonal skills. Ability to influence employee morale. Must be able to multi-task and be self-directed. In lieu of degree, may have relevant work experience, preferably servicing customers. Typically will have three years or more of data analytics experience Excellent verbal and written communication skills Ability to provide professional and interpersonal communication when interacting with others Required Qualifications, Capabilities, and Skills: Minimum of 3 years of data management experience (Miscrost Excel, Database, SharePoint Powerpoint, Alteryx, Tableau). Must be an expert level when it comes to data management and visualization. Must be willing to work overnight & shifting schedules We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.
foundit

Taguig City, Metro Manila
Permanent
Full-time