collections Supervisor -auto collectionsJPMorgan Chase

Job Description:
Responsibilities
Regularly conduct staff meetings, individual coaching conversations and reviews;
Emulate Customer Obsession principles in every decision-making
Make recommendations on hiring, corrective actions, salary action and promotions;
Forecast and manage team performance;
Develop and implement strategies and tactics to achieve both short and long-term business objectives;
Handle and/or resolve escalated issues from customers and/or bank officers while evaluating risks;
Recommend system and/or process modifications for improvement;
Monitor the daily staff levels, staff production output, and front-line quality review. Analyze and develop key performance measures;
Coordination with management and other team leaders to resolve problems and work on special projects;
Provide leadership to the team through active recognition of employee successes, consistent positive reinforcement, and timely performance feedback.
Skills & Qualifications
Minimum of two years management experience strongly preferred
Must be willing to work in an environment that requires phone-based customer interaction
Advanced proficiency with computer functions with MS office suite strongly preferred
Bachelor's Degree preferred
*WITH COLLECTIONS BACKGROUND*
Internal Application Eligibility Requirements
TENURE:
Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.
PERFORMANCE:
Meets satisfactory performance standards as defined by the firm
Not enrolled in Performance Coaching
CORRECTIVE ACTION:
· Employees who were given written warning or higher and within the prescriptive period are not eligible to apply.
By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.
Consult your Manager for any specific guidelines for your line of business or if you're unsure about your eligibility for an internal application.
Make sure your profile is updated in the new me@jpmc
Hiring and discuss internal mobility plans with your Manager at the soonest time possible. Attaching your updated resume is encouraged.
In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.
JPMorgan Chase

Metro Manila
Permanent
Full-time