collections Supervisor - auto collectionsJPMorgan Chase

Job Description:
Position Summary:
A Team Leader is responsible for the development, the managing, achieving and reporting key performance metrics of a team of front-line specialists.
Responsibilities:
Regularly conduct staff meetings, individual coaching conversations and reviews;
Emulate Customer Obsession principles in every decision-making
Make recommendations on hiring, corrective actions, salary action and promotions;
Forecast and manage team performance;
Develop and implement strategies and tactics to achieve both short and long-term business objectives;
Handle and/or resolve escalated issues from customers and/or bank officers while evaluating risks;
Recommend system and/or process modifications for improvement;
Monitor the daily staff levels, staff production output, and front-line quality review. Analyze and develop key performance measures;Coordination with management and other team leaders to resolve problems and work on special projects;
Provide leadership to the team through active recognition of employee successes, consistent positive reinforcement, and timely performance feedback
Minimum Qualifications:
At least 12 months of team handling experience, relief or apprentice is acceptable
Must be willing to work in an environment that requires phone-based customer interaction
Advanced proficiency with computer functions with MS office suite strongly preferred
Preferrably a Bachelor's Degree holder
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
JPMorgan Chase

Metro Manila
Permanent
Full-time