cloud Technical Support rep, associateSolarWinds

Overview
Responsibilities
Required Skills and Duties:
Respond to technical troubleshooting session with custemers via chat, email and phone, helping them to identify, troubleshoot and resolve technical issues with the Service Desk Product
Coordinate the resolution of customer technical issues with advanced technical support, and internal development for all escalated product-related issues, including product enhancements, bug resolution, and overall product education.
Manage and work support tickets via Salesforce
Effectively communicate technical information to non-technical customers
Coordinate the resolution of technical issues with Advanced Support Teams and escalate issues per pre-established guidelines
Contribute to our Knowledgebase (author and edit knowledge base articles)
Other related duties as appropriate and required
Reports to the Sr. Manager of Technical Support, ITSM
Qualifications
At least 2 years experience in a technical support, developer or operations role.
Exceptional communications skills (written and verbal) to effectively communicate with technical audiences at all skill levels
Detail oriented, able to multi-task, troubleshoot, and demonstrated problem solving skills
Experience with SaaS products
Bachelor's degree preferred
SolarWinds

Fort Bonifacio, Makati City, Metro Manila
Permanent
Full-time