clinical training Supervisor - taguig city, ncrUnitedHealth Group

This isn't HR. This is Human Capital at UnitedHealth Group. Here, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm) Positions in this This isn't HR. This is Human Capital at UnitedHealth Group. Here, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm) Positions in this function are responsible for management of one or all of the Training functions of Design, Delivery and Delivery Primary Responsibilities: Establishes training strategies and approaches Demonstrates understanding of the healthcare and insurance industries Demonstrates knowledge of the business environment and business requirements Identifying and maintaining training best practices and trends Identifies current and emerging trends in the training industry (e.g., using Corporate Leadership Council, gOEbase, ASTD, SHRM, eLearning Guild, ISPI) Implementation of training solutions Leverages appropriate resources to drive the design, development and delivery of training solutions (Instructional Designs Clearinghouse, vendor resources, internal training teams, SMEs) Managing internal and external staff and resources Identifies and procures training staff and other resources (e.g., equipment, software) Develops/manages training budgets (e.g., forecasts) Driving training value and impact Collaborates with leadership to champion training and development as business priorities Drives metric-based continuous improvement in learning and business outcomes (e.g., performance linkage, return on investment, evaluation data) Knowledge of the Business and Operational Platforms Collaborates with appropriate resources (e.g., instructional designers, business partners, SMEs, business leadership) to identify applicable business needs to be addressed in training Enriches client satisfaction Establishes credibility with clients to enhance client outcomes (e.g., knowledge of the healthcare and insurance industries, market specific information, best practices) Drives Issue Resolution Identifies and coordinates internal resources across multiple business units to address escalated client situations Manages Relationships with Stakeholders Creates partnerships with clients to foster open lines of communication and drive identification of ongoing business opportunities and issues Manages assigned accounts, as needed (e.g., manage the relationship, maintain ongoing contact, drive issue resolution, ensure proper service delivery) Facilitates developments on Client Services/Solutions Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Registered Nurse (PHRN/USRN) Minimum 2 years People Management experience Knowledge of the Business and Operational Platforms Collaborates with appropriate resources (e.g., instructional designers, business partners, SMEs, business leadership) to identify applicable business needs to be addressed in training Demonstrates understanding of upstream/downstream impacts of the applicable operational processes (e.g., first-call resolution, claims accuracy, timelines), including their impact on customers/consumers/providers Knowledge in Instructional Design, People Management Development, Performance Management, Throughput Management, Reporting Demonstrates understanding of applicable business structures and strategies (e.g., business segments, Benefits vs. Services, interrelationships) Identifies and leverages appropriate internal resources in order to address issues that may impact the learning process
Monster

Taguig City, Metro Manila
Permanent
Full-time