clinical training Supervisor - taguig city, ncrUnitedHealth Group

This isn't HR. This is Human Capital at UnitedHealth Group. Here, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm)
Positions in this function are responsible for management of one or all of the Training functions of Design, Delivery and Delivery
Primary Responsibilities:
Establishes training strategies and approaches
Demonstrates understanding of the healthcare and insurance industries
Demonstrates knowledge of the business environment and business requirements
Identifying and maintaining training best practices and trends
Identifies current and emerging trends in the training industry (e.g., using Corporate Leadership Council, gOEbase, ASTD, SHRM, eLearning Guild, ISPI)
Implementation of training solutions
Leverages appropriate resources to drive the design, development and delivery of training solutions (Instructional Designs Clearinghouse, vendor resources, internal training teams, SMEs)
Managing internal and external staff and resources
Identifies and procures training staff and other resources (e.g., equipment, software)
Develops/manages training budgets (e.g., forecasts)
Driving training value and impact
Collaborates with leadership to champion training and development as business priorities
Drives metric-based continuous improvement in learning and business outcomes (e.g., performance linkage, return on investment, evaluation data)
Knowledge of the Business and Operational Platforms
Collaborates with appropriate resources (e.g., instructional designers, business partners, SMEs, business leadership) to identify applicable business needs to be addressed in training
Enriches client satisfaction
Establishes credibility with clients to enhance client outcomes (e.g., knowledge of the healthcare and insurance industries, market specific information, best practices)
Drives Issue Resolution
Identifies and coordinates internal resources across multiple business units to address escalated client situations
Manages Relationships with Stakeholders
Creates partnerships with clients to foster open lines of communication and drive identification of ongoing business opportunities and issues
Manages assigned accounts, as needed (e.g., manage the relationship, maintain ongoing contact, drive issue resolution, ensure proper service delivery)
Facilitates developments on Client Services/Solutions
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
Registered Nurse (PHRN/USRN)
Minimum 2 years People Management experience
Knowledge of the Business and Operational Platforms
Collaborates with appropriate resources (e.g., instructional designers, business partners, SMEs, business leadership) to identify applicable business needs to be addressed in training
Demonstrates understanding of upstream/downstream impacts of the applicable operational processes (e.g., first-call resolution, claims accuracy, timelines), including their impact on customers/consumers/providers
Knowledge in Instructional Design, People Management Development, Performance Management, Throughput Management, Reporting
Demonstrates understanding of applicable business structures and strategies (e.g., business segments, Benefits vs. Services, interrelationships)
Identifies and leverages appropriate internal resources in order to address issues that may impact the learning process
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2022 Optum Global Solutions (Philippines) Inc. All rights reserved.
UnitedHealth Group

Taguig City, Metro Manila
Permanent
Full-time