client support Associate - bilingual (korean)Sterling

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Job Title: Client Support Associate - Bilingual (Korean)
Department: RISQ
Position Type: Full-Time
Location: McKinley Hill, Taguig
About The Role: A CSA ensures all clients are set up correctly; screening requests are initiated and completed in accordance with clients' service level agreements (SLAs). The role also ensures all client queries are answered accurately, completely, and promptly ensuring adherence to Sterling RISQ's standard operating procedures. CSA will also conduct the verification of employment history, education qualifications and professional memberships in accordance with Sterling RISQ's processes, procedures, productivity, quality, and timeframe benchmarks.
This Is What You'll Do:
Support client onboarding with onboarding team.
Case Management:
Initiate case requests if required (VIP orders for concierge request only)
Liaison with client/candidate including requesting of missing or additional Information
Follow up on all verifications, record all enquiries on Sterling RISQ platform
Review of research findings to ensure accuracy of information and release of final report to the client in the manner mandated by client SLA
Reports; Prepare and deliver client delivery reports/business review
Answer all client queries around the progress of reports
Prepare data and support - Business Reviews (Monthly and Quarterly only) with the client (via videoconference/face to face)
Verification Tasks:
Commence all verifications accurately and within required time frames.
Managing missing information and additional information in accordance with Sterling RISQ operations procedures
Record all information relating to verifications on Sterling RISQ platform, including all mandated attempts in real time
Ensure all operational logs are recorded accurately and in real time
Monitor turnaround times (TAT) and ensure compliance with standard operational processes (SOP's) and service level agreements (SLAs)
Identify potential delays/ issues that are likely to adversely impact turnaround times and bring these to the attention of your client support manager immediately.
Liaison with the CSM (Client Support Manager) and or CSP (Client Success Partner) teams to assist in the conversion of opportunities to clients.
Report to Manager/AD Client Delivery (Monthly report and Daily team meeting)
Proactively identify areas for improvements and make recommendation to the processes undertaken on a regular basis
Other duties as assigned by the Sterling RISQ
This Is The Job For You If You:
Have superior written and spoken English
Have professional written and verbal communication skills
Have intermediate to advanced computer literacy - Microsoft Office suite of products including but not limited to Microsoft Word and Excel
Have superior time management, multi-tasking and organisational skills
Have strong rapport building skills
Have a strong focus on accuracy and high attention to detail
Knowledgeable of data privacy principle / data protection
Have gGood working relationship with Supervisor to ensure clear and transparent client communication
Are a passer of TOPIK-II Level 4 or 5
This Is What We're Looking For:
Undergraduate/Graduate
Excellent English and Korean Communication Skills both Written and Verbal
Typing speed of at least 35 WPM
Knowledge of MS office (Excel)
Willing to work at McKinley Hill, Taguig City
Amenable to work in day shift schedule
Willing to start ASAP
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Equal Employment Opportunities at Sterling
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Sterling

Philippines
Permanent
Full-time