client solutions delivery AssociateKMC Solutions, Inc.

Functional overview ?
Join the ride at SWAT Mobility - If you're up for a challenge with one of the most exciting startup in the field of smart mobility! ?
SWAT is launching its demand-responsive transport solutions in Thailand and looking for a passionate individual to establish and grow our operations. You will be one of our first employees on the ground in a strategically-important market. Our first few successful roll-out to date includes supporting COVID-19 efforts to assist healthcare workers in their daily commute to and fro Rajavithi Hospital, Bangkok and large scale employee transport with OEM car manufacturers. At this moment, we are looking for someone who is willing to dive head first into making our future projects a success and reference-able account to support the expansion of our business in Thailand. ?
We're looking for a Client Solutions Delivery Associate. The individual's #1 priority is to ensure smooth project and operations management of employee or public transportation solutions. ?
Duties and responsibilities ?
? * Provides leadership to the project management. Lead entire life cycle of system implementation projects in both waterfall and agile methods
? * Responsible for delivering excellent customer experience to clients as the main point of contact and go-to person for SWAT Mobility
? * Collaborate with the internal multidisciplinary team based globally to oversee and supervise the planning and successful delivery of the project
? * Capable of managing day-to-day operational aspects of an entire project lifecycle
? * Liaise with relevant stakeholders to provision development and deployment activities
? * Manages the progress of the project and ensures quality, maintaining of baseline scope, time, cost and requirements
? * Resource management
? * Ensure SWAT services run smoothly and meet KPIs, including closely tracking driver, vendor, customer support and operations
? * Manage key stakeholder relationships with clients, participating companies, bus operators and other partners
? * Continuously streamlines project management practices and improves both the efficiency of project rollout as well as the success of ongoing Business-As-Usual projects
? * Propose and implement new process improvements, analytics and measurable KPIs to continuously enhance SWAT's customer service and operations
? * Provide first line service support for partners, passengers, drivers and operators including managing any in-app queries they might have
? * Create and setup service sessions on SWAT's cool operation interface
? * Project related operations, training and testing related tasks as required
? * Other ad-hoc duties as assigned on a day to day basis
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Minimum competencies ?
? * Strong communication skills; confidence to speak with clients, operators and users and explain the product
? * Able to build strong processes
? * Loves autonomy and independence - able to function in a new office with a small number of employees and self-driven to adapt to the changes of a start-up environment
? * Loves challenges
? * Team player - able to pick up the slack to ensure the smooth running of operations
? * Fast learner and technologically savvy, able to pick up new monitoring tools quickly
? * Cool-headed and patient, able to maintain professionalism during times of disputes and resolve issues calmly, even when under pressure
? * Passionate about customer success
? * Street smart and thinks fast on your feet
? * Able to do work during odd-hours when the need arises, to ensure operations are not disrupted during the entire day
? * Ability to prioritise, responsible and VERY hands on. This is relevant both on the operation side and on the customer-facing aspects.
? * Quickly able to judge when escalations are required, but decisive to solve most issues independently
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Minimum qualifications ?
? * A Bachelor's Degree preferably from Engineering, IT or Computer Science.
? * 1-3 years of work experience preferably in solutions delivery or project management experience delivering customised solution and/or system integration type of project from the transportation, logistics, technology or engineering solutions industries.
? * Excellent English communication skills.
? * Experience in delivering training to end-users and drivers preferred
? * Some experience or able to pick up very quickly technology concepts, service customisation and handling requirements dealing with app development (good to have)
? * Willing to work in regular day shift and open to working from home or working at any KMC sites
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About SWAT. ?
SWAT is a high-tech mobility company that focuses on dynamic, on-demand, ride-sharing technology. With our world-class routing platform, we have deployed our solutions for governments in Singapore, and Sydney, focusing on Last One Mile and Low Ridership use cases. Operating in 7 countries, we also look at optimising employee transport for large corporates to bring higher convenience for their staff and reduce costs through greater efficiencies.
Please refer to the job description.
Bossjob

Taguig City, Metro Manila
Permanent
Full-time