client services CoordinatorFiltaGlobal

Work for an international company that saw 300% growth in 2020 and on track to do the same in 2021! We are seeking an experienced and resourceful Client Services Coordinator to support our Client Experience Specialist in delivering a high-quality service to our clients. You will oversee the day-to-day relations with our clients and ensure the smooth execution of all daily tasks within strict deadlines and that information and communication from one end reaches the other, and vice versa.
At Filta, we are all about finding the best talent in the Philippines and pairing them with the best businesses in Australia, United States, Canada, and the United Kingdom who are looking to set up or have set up an office in the Philippines.
Specialising in eCommerce and Digital Marketing, we are building a reputation as a place where great people can work within a supportive environment and gain international market exposure with businesses doing amazing things in the international market.
Key Responsibilities
Take direction from the Client Experience Specialist.
Work with the Operations Team to maintain relationships with each of the accounts.
Take responsibility for resolving issues and servicing the client's needs.
Manage daily inquiries accurately, within established deadlines, and following existing policies and procedures from a variety of communication channels that could include phone, email, or chat.
Open and maintain client's accounts and information.
Always maintain client confidentiality.
Build and maintain close relationships with clients.
Resolve technical issues with patience and understanding.
Positively participate in company events, team activities, and continuous learning.
Assist in the production of monitoring reports for daily transactions.
Screen feedback and requests form from clients and liaise with relevant departments within the organisation to provide solutions.
Escalate issues for any urgent matters or assistance.
Liaise and follow up with internal teams for documentation issues.
Coordinate the production of client-facing marketing materials.
Take ownership of work, problems, clarify issues/objections, and ensure data integrity, accuracy, and completeness.
Schedule meetings or telephone conferences between clients and management.
Skills
At least 2 years of Client Services experience.
Excellent verbal and written communication skills.
Excellent time management skills, with the ability to multitask and operate within a fast-paced, multifaceted environment.
High attention to detail, with an intrinsic drive to strive to always improve, achieve the highest quality of output and never settle for average.
Being self-aware with high EQ, realising the impact you have on the people around you and how your actions affect others.
An understanding of the high importance of confidentially and how that impacts our clients and staff.
Highly proficient technical ability with MS Office Suite and other software tools.
Exceptional ability to build rapport and trust quickly with clients
Personality Fit
Confident
Gregarious
Team player
Possess excellent communication and presentation skills
Natural problem solver
Natural inclination to move quickly and make things happen
Natural leader who can take charge and lead with confidence
A natural desire to work with the 3Ps - Purpose, Pace, Precision
Along with a dynamic environment where everybody is highly motivated and engaging, you will get the following benefits for being part of the Filta family:
Benefits
HMO for yourself and one dependent within the first month
20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation)
Perks
Monthly social activities paid by the company - such as a watercolour workshop, board games, laser tag, escape room, team dinner, etc.
30 minutes early out Fridays (after regularisation, upon completing all your tasks for the week, and if you are on time during the week)
Birthday cake on your birthday
Additional annual leave based on long term tenure
Short- and long-term company incentives to promote camaraderie and teamwork
Attending and running our Saturday digital events (6 annually) exposing you to the eCommerce ecosystem in Manila.
Career growth with additional strategic responsibility.
Shift Time
6:00 am to 3:00 pm - Manila Time - Monday to Friday
8:00 am to 5:00 pm - Australia Time - Monday to Friday
If this sounds like you and you're ready to take the next step in your career, do not hesitate to get in touch and become a part of the #FiltaFam!
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FiltaGlobal

Manila City, Metro Manila
Permanent
Full-time