client Service representativeThomson Reuters

Client Service Representative | Customer Service and Support
The primary role of the Customer Service Representative is to increase response rates within the AR/AP, Legal, and Bank Aging products.
About the Role
In this opportunity as Client Service Representative, you will:
Learn and become a solution expert, in demonstrating our technology solutions
Help increase response rates across Financial, AR/AP and Legal products via phone calls and emails
Work with other Confirmation teams and global office locations to share, quantify and scale best practices
Additional responsibilities will evolve based on the changing needs of our clients and industry.
Work with audit firms to expand Confirmation usage
About You
You're fit for the role of Client Service Representative if you:
Ability to speak Mandarin, Cantonese a plus
Software as a Service technology experience and knowledge preferred
1 + years of customer support and/or sales experience preferred
Financial Industry (Accounting, Banking) background preferred
Knowledge or expertise in Salesforce.com, Excel, SCRUM is a plus
A positive attitude and the ability to embrace change are keys to success
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
COVID-19 Response: Currently working remotely and following local COVID-19 bylaws and guidelines with most of our offices being remote until July 2021. Upon return, we will be embracing a hybrid work environment consisting of in-office and remote work
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
Protect yourself from fraudulent job postings to know more.
More information about Thomson Reuters can be found on .
Thomson Reuters

Taguig City, Metro Manila
Permanent
Full-time