client Service analyst - tenant lease securities ServicesJPMorgan Chase

Job Description:
Daily responsibilities include but are not limited to: daily completion of external/internal client requests, opening and monitoring cases in Service Portal, following up on requests, and occasional telephone communication. You will have exposure to and will need to become proficient in various systems including: Outlook, Service Portal, Mainframe, Customer Assist, OUI, Deal Manager and TaxPort. You will be expected to adhere to all departmental and Commercial Banking guidelines.
Core functional responsibilities and expectations include but are not limited to the following:
Understand client requests, be responsible for providing timely follow-up to clients and be accountable for client satisfaction through the ownership of the problem
Complete client cases by adhering to the Tenant Lease Security Services - Policies and Procedures
Build knowledge of commercial treasury management products and services
Serve as a liaison between Relationship team, Operations, Treasury Management Sales and Implementations to provide the best service to the client, your department and the firm
Prioritize daily workload to maximize productivity utilizing time management and organizational skills
Follow all established policies, procedures and practices
Project a confident and professional presence to our clients, other bank departments and the community
Team building skills and interpersonal relationship skills
Desire to exceed client expectations
Identify trends impacting clients and use the information to suggest ideas to improve the customer experience
Expected to work independently with supervision and escalate complex issues as necessary to resolve customer requests in a timely manner
Build knowledge of tenant lease products and services
Technical Skills:
Data skills- ability to work with large data, ability analyze and present data interpretations
Proficient PC skills: including Word, Excel and PowerPoint,
Outlook: Expert knowledge With outlook email, scheduling and task manager
Preferred Knowledge of CB Products
Ability to interpret and work with financial balance sheets
Non-Technical Skills: (Competencies that are MUST-HAVE for success in the job)
Serving customers/clients and creating great experiences for them must appeal to you
Maturity in handling situation and ability to deal with conflicts constructively
Project a confident and professional presence to our clients, other bank departments and the community
Ability to follow all established policies, procedures and practices
Ability to organize and prioritize work
Ability to work in a collaborative work environment and being part of a team.
Improving Customer Service: Anticipating the needs of clients and working to consistently meet those needs; providing and ensuring client satisfaction.
Collaborating: Using business knowledge and technical skill to solve client problems and enhance business results; collaborating with clients to develop and implement solutions.
Presenting: Conveying information and ideas to a group of people in a clear and interesting way; facilitating the exchange of ideas among the group.
Driving Leadership: Driving results by taking initiative.
Implementing Change: Taking the opportunity to spot, support and implement improvements.
Communicating: Delivering clear, consistent messages to others via email or the phone. Must have a strong ability to communicate via email with clients and internal partners.
Organizing: Prioritizing and executing initiatives, tasks and details in an efficient manner.
Influencing Others: Getting others to see something from a given perspective.
Making Decisions: Looking at options to evaluate risk and impact on the firm and other employees; owning your course of action.
Multi-tasking: Efficiently managing multiple projects at the same time.
Problem Solving: Developing innovative solutions to problems.
Planning and Management: Planning and executing short- and long-term projects.
Relationship Building: Cultivating new relationships to support clients; collaborating to build rapport.
Researching: Research and benchmark to best business practices, collate and analyze data, provide business recommendations, and manage stakeholders
Required Experience and Qualifications:
Bachelor's degree preferred, or equivalent work experience
Preferred minimum of one to three years of customer service, operations, sales or portfolio management experience, preferably with work experience primarily in banking or the financial service industry.
This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Metro Manila
Permanent
Full-time