client care support - visa portal ManagementVisa

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Job Description
This role is an individual contributor with a focus on providing first level login assistance support to both Internal and External users for various Visa portals worldwide.
This position is at a professional level and uses a set of standard procedures to execute tasks. This position receives a low level of guidance and supervision.
Responsibilities:
Processes urgent requests for password resets and account enablement's to minimize downtime for both Internal and External users for Visa portals worldwide.
Manages phone hotlines and assigned emails while leveraging a CRM tool to track daily activities
Makes decisions guided by policies and procedures.
Works independently and receives minimal guidance, once training is completed
Responsible for adhering to Visa's Key Controls, including the protection of non-public data.
Qualifications
Minimum of one year experience with general call center support preferred
Needs solid PC skills in a Windows environment. Familiarity with Microsoft Office and Excel is strongly recommended
Understanding of Visa products and services, risk management tools, and marketing information preferred.
Needs ability to make quick decisions based on client needs
Excellent verbal and written communication skills required. Spanish and/or Portuguese a plus.
Must be accurate, well organized, and detail-oriented
Needs ability to work as part of a high-performing team
Will be responsible for additional duties as needed
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa

Pasay City, Metro Manila
Permanent
Full-time