client account Services specialistDTCC

Job Description:
Position Title: Client Account Services Specialist (EMEA Shift)
Are you ready to explore a world of possibilities?
Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day.
Pay and Benefits:
Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Retirement benefits
Paid Time Off and other leave of absence
About this Opportunity
As a Due Diligence Specialist within the Client Account Services team, you will be the central point of contact between DTCC's subject matter experts and our clients. You will have the opportunity to work with and learn from various internal departments such as our product teams, compliance, technology risk, senior management, and more to answer client questions and coordinate related tasks.
"Due Diligence", or the process of assessing a company's risks and understanding it's operations, is vital to our clients' internal processes. You will be required to maintain a database of pertinent risk topics relevant to clients and communicating this information via consistent reporting to senior leadership and pertinent stakeholder teams at DTCC.
We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. DTCC is looking for someone to start immediately.
What You'll Do
Support the completion of client inquiries and requests for information by serving as the primary point of contact for clients; in-scope requests include client account maintenance activities (e.g., technology risk assessments, security standards review, etc.)
Review incoming client due diligence requests and assess subject matter requirements to accurately coordinate internal stakeholder discussions for information gathering
Work closely with internal DTCC business units and control groups (e.g., Relationship Management, Sales, Compliance, Privacy, Technology Risk, Financial Risk, Cyber Security, etc.) to complete client requests and assessments
Demonstrate exceptional project management skills while adhering to internal control standards and Service Level Agreements
Compile reports using key metrics from multiple sources for use by internal stakeholders, senior leadership, and auditors/regulators and communicate this information to relevant parties as applicable
Track ongoing assessments utilizing case management platform; develop and maintain case management procedures and knowledge articles on as needed basis
Maintain centralized repository of standard responses, including periodic review and refresh of information from content owners
Escalate outstanding client inquires to internal stakeholders
Handle direct incoming client phone calls, emails, web inquiries, etc. to answer client questions and/or troubleshoot complex situations
Be able to work independently and across cross-functional teams to resolve client issues in a prompt and professional manner
As applicable, identify process improvement opportunities to continually enhance the existing inquiry intake, response coordination, and case resolution processes
**NOTE: Responsibilities of this role are not limited to the details above. ** Sound Like You?
Minimum of 4 years of related experience
Bachelor's degree preferred with Masters or equivalent experience
Additional Qualifications
Accountability: Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.
Global Mindset: Applies global perspective when working within a team by being aware of own style and ensuring all relevant parties are involved in key team tasks and decisions.
Communication: Articulates information clearly and presents information effectively and confidently when working with others.
Influencing: Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas.
Innovation and Creativity: Thinks boldly and out of the box, generates new ideas and processes, and confidently pursues challenges as new avenues of opportunity.
Relationship Building: Ability to collaborate effectively to get things done, building and nurturing strong relationships both with internal partners and clients.
Self-Starter: Ability to function in a fast-paced, high-pressure client-facing environment
About Us: About DTCC
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
About the Team: DTCC Solutions delivers information-based and business processing solutions to financial intermediaries globally.
DTCC

Philippines
Permanent
Full-time