cib - securities services Operations - fund servicing specialistJPMorgan Chase

Job Description:
Job Title: Claims and Investigations - Fund Servicing Specialist
Investigating all overdrafts to establish reasons and providing detailed and accurate commentary suitable for the client. To be completed within tight SLA
Responsible for reporting overdraft MIS
Gathering client comments on the overdrafts from the previous day and updating /investigating further as necessary
Downloading of various reports throughout the day which feed upstream systems
Investigating and responding to client queries in a timely manner
Daily maintenance of CIMS
Investigating and processing claim cases where interest has been charged due to overdraft, claims arising from value date differences and other market claims. Ensuring any Claim is investigated in the correct manner within ISITC guidelines to ensure compensation amounts can be claimed for the accounts
Liaising with counterparties with a high degree of Professionalism and Competence in order to establish and push for the correct liable party to recompense the affected client/fund
Supporting key stakeholders on the status of Claims and providing assistance when needed
Meeting and Following up with internal teams, ensuring accurate detail is presented and discussed to ascertain the correct liable party all within ISITC guidelines/timelines
Produces Metrics Needed on the status of Interest Claims
Responsible for Weekly Claims Reporting to the client and weekly claims MIS for internal IA teams
Ability to Communicate at all Levels in both verbal and written forms to various counterparties and stakeholders
Monitoring high risk areas with an ability to escalate
Service Delivery Management
Operational coordination across multiple sites: primarily Mumbai and UK. Some interaction with Bangalore may be required
Enhance the quality and risk culture by ensuring proper management of daily production control and risk management tools
Act as point of contact for MOS UK and stakeholders, and escalations impacting services to MOS UK Clients
Delivery and monitoring of effective MIS tools and reporting to enable best practice production management
Support ongoing resiliency strategy and testing
Assist and support MOS global team in any Client, Internal or Technology change
Candidate Qualifications & Profile
Core Abilities
Excellent prior custody & fund services, markets or prime brokerage operational experience along with managing staff
Ability to work closely with business partners and interact with all staff levels
Ability to be flexible, follow tight deadlines, organize and prioritize work
Experience of working on large scale, multi-stream programs
Strategic thinking coupled with practical execution
Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls
Ability to manage through a changing business landscape
Candidate must have a control focused agenda, and a thorough understanding of program/project risk
Anticipate issues and aggressively drive initiatives to ensure results
Self-starter and ability to learn quickly
People and Communication
Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change
Leadership with proven ability to manage by influence to promote change
Proactive in identifying and escalating issues
Business and Subject Matter Knowledge
Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody and/or
Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivatives
Excellent Root Cause Analysis in investigating Claims via a Reconciliation System
Education and Certifications
Bachelor's Degree required or equivalent
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Metro Manila
Permanent
Full-time