cib - payment lifecycle spec. iv - Billing opsJPMorgan Chase

Job Description : J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries. "Diversity, Equity and Inclusion are the cornerstones of Job Description : J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries. 'Diversity, Equity and Inclusion are the cornerstones of our culture at JPMorgan Chase. We embrace diversity, recognize that diverse talent strengthens our workforce and is linked to our success. We are bound to a culture of openness, meritocracy and believe in giving everyone an equal opportunity to succeed while bringing their whole & authentic selves to work. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. We believe different perspectives add strength and creativity to the work we do and results in enhanced client & employee experience. If you are passionate, curious and ready to make an impact, we are looking for you to help us grow and position our businesses for the future.' Treasury Services (TS) Billing Operations supports the end to end billing process for the Global business units within CIB Banking, Markets and Investor Services. Primary functions include account and product setup, customer master data maintenance primarily related to pricing/rates, validation of data inputs into the core billing applications, invoice production, application, validation & delivery. Over $3.7Bn in fees are billed annually to over 130,000 billing relationships in 29 countries Over 150 products supported by over 3,000 service codes & hundreds of price points Over 2.4 million statements and invoices are produced annually The TS Billing Operations provides billing services for over 300,000 accounts across various Line of Business (LOB) units and supports clients in over 30 countries using two (2) billing platforms - Corporate Analysis Product (CAP) for U.S. clients and Treasury Services Billing (TSB) for some U.S. clients and international branches. Location Description: JPMorgan Chase - Taguig City, Manila, Philippines Job Description: Workflow is the entry point that performs the function of receiving, reviewing and logging static data maintenance requests resulting from an error or incorrect account setup, renegotiation and customer concessions and endorses all logged requests to Operations for processing. The team receives an average 300 emails daily across two (2) different mailboxes ( TS Global Billing and Treasury Services Billing) equivalent to 6,000 emails monthly. All emails received in the mailbox are reviewed daily and will be logged if it involves billing setup and maintenance. Summary of Responsibilities: Works under the direction of a manager in ensuring that the team is meeting its predefined goal in terms of service level agreement and other key performance indicators. Performs 100% monitoring of incoming requests related to static data maintenance, exceptions rates and exception pricing requests and other billing related maintenance submitted to billing via Treasury Services Billing and TS Global Billing mailboxes Ensures that all emails received in the mailbox are properly accounted and all logged requests are handed off to Ops for processing without delays and deferments. Facilitates FAST meetings and discussions of operational errors from Ops and Quality and ensures that all corrections are returned within a distinct timeframe. Identifies opportunities to preclude the occurrence of any client impacting error. Holds focus group discussions with Ops to mitigate clerical/processing errors and alleviate any procedural/technical gaps. Takes part to RAMP (Risk and Audit Mitigation Program) and other form of internal audit exercise if need be. Leads and/or develops process improvement initiatives that would yield cost effectiveness and efficiency to the business. Designs, constructs or updates procedures, job aids or reports as required. Skills and Qualifications Bachelor's degree in any business-related course is a prerequisite Experience in Billing Operations and/or other process related fields would be considered a plus. Requires strong computer skills including ability to analyze data from various sources, interpret different data structures, mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint. Must be fluent in English language - verbal, written, and conversational. Must be able to read, review and comprehend quickly and interpret billing instructions coming from internal stakeholders such as Implementation Officers, Relationship Managers and/or Client Service and be able to apply controls to avoid client impacting errors. Good communication and client management skills. Must be a team player with strong attention to details, able to meet tight deadlines and work independently within a team concept. Must be organized, can explore and employ multiple systems / applications simultaneously and able to prioritize and perform multi-tasking if need be without losing the focus and concentration at work.
Monster

Philippines
Permanent
Full-time