cib - payment lifecycle Analyst - billing opsJPMorgan Chase

Job Description:
J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries.
TS Billing Operations supports the end-to-end Billing process for the Global business units within CIB Banking, Markets and Investor Services. Support CIB clients, globally, who use the Treasury Services, Custody, Accounting, Fund Administration, Investment Analytics, Trust & Fiduciary, Transfer Agency, Prime Brokerage, and OTC suite of products. Primary functions include account and product setup, validation of data inputs into the core billing applications, invoice production, validation & delivery.
Over $2.2Bn in fees are billed annually to over 120,000 billing relationships in 30 countries
Over 100 products supported by over 3,000 service codes & hundreds of price points
Over 1.1 million statements and invoices are produced annually
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Description
The position is expected to learn the various types of system maintenance done by billing. The team monitors the various billing data feeds that are being transmitted in the billing system and the team leader must have strong analytical skills to detect out of tolerance values from normal levels which can indicate potential billing errors. The team leader will also be performing maintenance tasks on high-risk system maintenances. He/She must have good oral and written communication skills as he/she may be required to escalate these out of tolerance values to product managers to ensure that they are expected and would not pose any billing errors. The analyst must know how to make follow ups and ensure that replies are received before the data is run by the system.
It is expected that the candidate has good technical skills to quickly understand how the system works and how it relates to other systems.
Knowledge and willingness to learn in process improvements is a must because some automation is required for the team to process large amounts data. The team leader must also pose good data presentation and reporting skills as the team submits reports to different stakeholders.
Accuracy, care and precision in working with client information are required.
Must aim for "zero defects" or no mistakes in work processed.
Escalation of issues to management is required.
Must have the skills on workload management
Must have good communication and interpersonal skills in leading the Interface Integrity and CAPTURE team members' personal development and metrics performance through feedback sessions
Must understand how the billing system works
Must have strong PC and mainframe skills.
Must understand how the billing process works, and how each component impacts the client's bill.
Must understand how personal actions in the mainframe billing system impact the client's impact statement
Participates in all required training and can apply learning to improve job performance.
Must consistently follow and adhere to standard operating procedures.
Must consistently analyze health reports generated by the billing system.
Must consistently use Microsoft suite of tools to perform analysis, create reports and interpret data.
Must be able to analyze raw statistical data and articulate those conclusions to departmental management.
Has the ability to manage team's performance by ensuring the daily objectives are met.
Must be able to review own work and work of others to identify and correct errors and prevent impacts to customers' bills.
Must be able to use project management skills to handle more involved tasks and ensure they are closed out completely and timely.
Strong computer skills such as spreadsheet, database, mainframe and word processing.
Bachelor's degree in accounting or finance is preferred. Bachelor's degree is required.
Banking operations experience is required.
Billing operations in banking experience is preferred.
Must be fluent in verbal, written and conversational English.
Summary of Responsibilities
monitors the various billing data feeds entering the billing system and the team leader must have strong analytical skills to detect out of tolerance values from normal levels which can indicate potential billing errors.
escalates out of tolerance values to global product managers to ensure that they are expected and would not pose any billing errors.
updates the content of the billing homepage via HTML
designs and run Wellness Reports and other MIS reports as requested by other functions and management
perform key system maintenances as needed
Qualifications:
1-2 years of banking operations experience.
1-2 years of billing operations in banking an advantage.
Works collaboratively, shares information and effectively communicates with team members, departmental management and partners in Sales, Service and Product.
Able to prioritize work and multi-task without making errors.
Demonstrates analytical and problem-solving abilities while possessing a mindset of accuracy and attention to detail.
Process orientation with ability to understand upstream and downstream implications.
Ability to understand billing processes and associated details.
Ability to review individuals' work and the work of others to prevent errors from impacting client bills.
Ability to understand how own work and the work of others impacts client bills.
Ability to perform detailed research, resolve issues, close them out and follow up with the impacted partner about how matter was resolved or outcome of research.
Ability to understand the nature of work and ask logical questions about whether what is being requested is what is intended.
Courage to ask tough questions and ensure that unintended consequences do not impact client bills.
Ability to apply project management methodologies to assignments is required.
Has a strong analytical skills and process oriented.
Requires strong computer skills including ability to analyze data from various sources, interpret various data structures, mainframe and common PC based software packages including MS Access, Excel, Word, and PowerPoint. Familiarity with Microsoft Project is an advantage but is not required.
Bachelor's degree in accounting or finance is preferred. Bachelor's degree is required.
Banking operations experience is required.
Billing operations in banking experience is preferred.
Must be fluent in English language: Verbal, written, and conversational.
Working knowledge in VBA Programming and MS Access Database (Intermediate to Advance Level)
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase

Metro Manila
Permanent
Full-time