cib - client service Account ManagerJPMorgan Chase

Job Description:
Job Description
This role will be to work closely with and provide support to the EMEA-based Client Service Account Managers (CSAMs).
The team supports the account maintenance tasks and activities for the EMEA clients across CIB and CB client segments.
Coordinate and handle escalations coming from the clients with internal organizations
Work with internal groups and segments to ensure compliance in the agreed KPIs
Manage clients' and stakeholders' expectations to ensure full delivery of services
Key Responsibilities:
Review incoming work requests and assigns the work in such a manner as to ensure timely response and completion of each request.
Liaise with Client Service, Relationship, Product and Operations Managers regarding account maintenance issues
Assist with incremental account set up and maintenance and operational procedures and liaise with various teams to ensure these account setup and maintenance requests are correct
Written and oral communication is essential between CSAMs and internal partners at all levels of the firm. In this position, this may range from simple inquiries up to complex problem solving discussions.
Negotiates and escalates where appropriate, on behalf of our client facing colleagues and their clients.
Identify opportunities for process improvements.
Eliminate exceptional and manual processes
Investigate and resolve generic and complex issues by identifying underlying or hidden problems and patterns
Manage one-off projects as they pertain to specific client issues and products
Escalate risk related issues to appropriate parties as required
Participate in risk reviews to ensure the procedures outline all activities that are associated to a request are properly documented
Participate in and support TS initiatives
Assist in conducting trainings, best practice sessions and co facilitate team meetings
Qualifications & Experience:
The successful candidate will need to have proven skills in team work and client service experience.
Dual-ability to work effectively as both a team player and as a people manager
A concise and confident communicator (both written and verbal), proven ability to demonstrate partnership across the Service teams
Attention to detail and accuracy is an essential requirement as there are a number of varied processes that are undertaken across the group, adaptability and flexibility are also key skills for this role
Proven client service skills
An understanding of Treasury Services products, processes and risk policies would be advantageous
Ability to work to deadlines and good time management skills are required as the team have a number of production tasks set at specific times of the day and the deadlines must be adhered to and controls exercised as documented in procedures
Demonstrates the ability to manage multiple tasks and prioritize with minimal supervision
Keen on identifying risks and proactively suggest controls
Act with a high sense of urgency and integrity
Ability to work to deadlines and good time management skills are required as the team have a number of production tasks set at specific times of the day and the deadlines must be adhered to and controls exercised as documented in procedures
Demonstrates cultural sensitivity and awareness
Work effectively with a team and self sufficient
Ability to develop and mobilize internal networks and resources
Proven people management skills
Strong analytical skills and attention to detail
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
J.P. Morgan Wholesale Payments (formerly Treasury Services) provides cash management, liquidity, commercial card, foreign exchange and escrow solutions to clients across the world. Teams are constantly innovating, using the latest technology and data analytics to deliver specialized solutions to help clients grow and streamline their businesses. The organization combines four lines of business: Merchant Services, Treasury Services, Commercial Card and Trade Finance to help clients manage working capital and increase operational efficiency.
JPMorgan Chase

Metro Manila
Permanent
Full-time