CIB - Client Service Account Manager, Associate - ManilaJPMorgan Chase

Job Description:
Client Management:
Work with onshore counterparts and local Client Service Management Team for the day to day oversight
Provide metrics and reports (as required) to management and stakeholders
Project Management oversight
Issue / Escalation management
Participate in continuous improvement activities to build the business' and clients' confidence
Perform service reviews as needed by the clients
Oversee and coordinate with stakeholders pertinent group for any process creation and documentation for any new hand over projects
As a CSAM:
Develop, maintain and broaden partnerships with Clients (internal and external)
Understand Clients' business to predict their needs and provide appropriate solutions
Become the Clients' trusted adviser
Promote use of self-service tools to reduce number of Client enquiries
Analyse payment and associated activities in order to identify efficiencies
Promote sharing of experience and best practice across the Service team
Participate in and support TS initiatives
Identify opportunities for product development and enhancement
Identify and escalate potential risk associated with Client activities
Record all Client interactions (e.g. calls, meetings, issues, proactive communications)
Close collaboration with Service teams Globally to assist with proactive client support initiatives and analysis
Provide support to Service teams in the preparation of documentation, mandate reviews, client communications and metrics for clients
Recording and tracking through to completion of actions identified for Service
Key Skills
- Excellent verbal and written communication skills
- Ability to work effectively under pressure whilst maintaining a professional manner
-Dual-ability to work effectively as both a team player and as a people manager
-Demonstration of cultural sensitivity and awareness
-Proven negotiation skills
-Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
-Ability to develop and mobilise internal networks and resources
-Ability to effectively use and manage multiple systems
-Above average problem solving skills
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
J.P. Morgan Wholesale Payments (formerly Treasury Services) provides cash management, liquidity, commercial card, foreign exchange and escrow solutions to clients across the world. Teams are constantly innovating, using the latest technology and data analytics to deliver specialized solutions to help clients grow and streamline their businesses. The organization combines four lines of business: Merchant Services, Treasury Services, Commercial Card and Trade Finance to help clients manage working capital and increase operational efficiency.
JPMorgan Chase

Metro Manila
Permanent
Full-time