cib - client advocacy - client service analyst, Team Leader - manilaJPMorgan Chase

Job Description:
Responsibilities will include:
· Review and approval of encryption keys and certificates submitted by clients for renewal or new implementation.
· Notifying clients that have keys or certificates with approaching expiration dates.
· Accurately tracking the status of credentials that are pending renewal and details of processed requests.
· Partner with dedicated service to ensure awareness and client engagement on at risk renewals.
· Support the development and maintenance of policies, procedures, and training materials.
· Partner with technology on the development of tools and services used in the renewal process.
· Escalation to senior leaders to address issues with high sensitivity.
· Ensure that client satisfaction and confidence in JPMorgan Chase products and services are at or above departmental standards.
· Maintain and regularly test the controls implemented to ensure accuracy and prevent fraudulent activity.
· Be available during off hours for emergency approval requests.
Qualifications:
· Proficient with MS Outlook, Excel and SharePoint.
· Able to work on holidays and outside of normal coverage times as needed.
· Be self-motivated and self-managing, demonstrating sound judgment and effective decision making.
· Able to perform a broad range of tasks and project assignments concurrently through effective prioritization of work.
· Strong attention to detail.
· Effective time management and organizational skills
· Strong spoken and written communication skills.
· Able to translate complex technical information into simple terms.
· Ability to communicate and consult with clients concerning highly sensitive information
· Able to build and maintain good working relationships with business partners and technology.
· Knowledgeable of Treasury products and services.
Preferred Experience/Skills:
· Working knowledge of various FTP communication technologies.
· Working knowledge of FTP transport and payload security technologies.
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
JPMorgan Chase

Metro Manila
Permanent
Full-time