chinese Customer support specialistTRIVES TECHNOLOGY CORPORATION

Duties and Responsibilities:
1. Respond to customer queries in a timely and accurate way, via phone, email or chat
2. Identify customer needs and help customers use specific features
3. Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
4. Update our internal databases with information about technical issues and useful discussions with customers
5. Monitor customer complaints on social media and reach out to provide assistance
6. Share feature requests and effective workarounds with team members
7. Inform customers about new features and functionalities
8. Follow up with customers to ensure their technical issues are resolved
9. Gather customer feedback and share with our Product, Sales and Marketing teams
10. Assist in training junior Customer Support Representatives
Qualifications:
1. Able to speak and write in Chinese
2. Experience as a Customer Support Specialist or similar CS role
3. Familiarity with our industry is a plus
4. Experience using help desk software and remote support tools
5. Excellent communication and problem-solving skills
6. Multi-tasking abilities
7. Patience when handling tough cases
8. B.S. in Information Technology or relevant diploma