Chat Support representativeEmpower U Inc

We are seeking a highly skilled Live Chat Specialist who will play a critical role in ensuring the satisfaction of our valued customers. Reporting directly to the Customer Care Supervisor, you will be responsible for providing exceptional service through the chat platform.
As a Live Chat Specialist, you will respond promptly to customer inquiries, provide accurate information, and resolve any issues they may have. This requires specific skills, such as exceptional communication skills, multitasking abilities, technical proficiency, problem-solving expertise, and attention to detail.
In this role, you will need to handle multiple chat conversations simultaneously, while maintaining the highest standards of quality in your responses. Your goal will be to ensure that all inquiries are addressed promptly and that customers receive the best possible service.
Responsibilities
Respond to customer inquiries via Live Chat in a professional and timely manner.
Sales experience is an advantage, but not essential.
Address customer issues and provide effective solutions while ensuring customer satisfaction.
Accurately document all customer interactions in chat platform.
Collaborate with the customer service team to ensure customer issues are resolved promptly.
Troubleshoot technical issues and escalate complex problems to the appropriate department or team member.
Proactively seek out opportunities to improve the customer service experience.
Stay up to date with product knowledge and customer service best practices.
Develop a deep understanding of all regional procedures and products
Meet individual and team performance targets for customer service and quality.
Handle 2-3 chats at a time
Typing speed of 65-70 WPM
Continuously strive to improve the experience for our customers through suggestions for improvement.
Maintain a minimum of 85% customer satisfaction.
QA score of a minimum of 85%
Qualifications/Requirements:
Bachelor's Degree in any course
Prior experience in providing support via chat
Proficiency in Zendesk Chat or similar live chat platforms.
Excellent communication skills, both written and verbal.
Ability to multitask and manage time effectively.
Strong problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Detail-oriented with strong organizational skills.
Flexibility to work in shifts as needed, including extended hours weekends, and holidays.
Work From Home setup - candidates are required to have a conducive work from home set up with stable internet connection of at least 30mbps.
Can start ASAP
Summary of role requirements:
Looking for candidates available to work on weekdays, Saturdays and Sundays
2-3 years of relevant work experience required for this role
Working rights required for this role
Expected start date for role: 26 June 2023